Carrier Specialist
DHL · Kuala Lumpur
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Carrier Specialist
Grade: K
Contract Type: Permanent
Travel Remit: Global
Travel Required:
Location: Malaysia (ability to attend our office Kuala Lumpur when required)
Advertising End Date: 4th November
Disclaimer: Please note that this job advertisement may close earlier than the stated deadline if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible to ensure consideration for the position.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.
As DFN Carrier Specialist, you will shape and strengthen the last-mile carrier network across multiple countries, making it easier to onboard customers quickly and deliver a consistently high-quality service. You will combine carrier market expertise, commercial negotiation, operational knowledge and strong relationship management to select, onboard and improve the right partners for the DHL Fulfillment Network.
If this sounds like a team, you'd like to join … keep reading.
Your key accountabilities include:
- Scan last-mile markets and prioritise the best carriers with local teams
- Negotiate carrier rate cards, commercial terms and contracts
- Build and maintain strong carrier relationships to support rapid issue resolution
- Capture carrier capabilities, restrictions and operating standards in an accessible knowledge base
- Support carrier onboarding, implementation, training and documentation
- Work with global team to support knowledge sharing and communication
- Guide Sales and Project Delivery teams on carrier selection and customer requirements
- Track carrier data quality, KPIs, performance, exceptions and improvement actions
- Lead carrier reviews and cross-functional projects that improve the DFN carrier management approach.
What are we looking for from you?
- In-depth knowledge of last-mile operations and B2C/B2B transport requirements
- Strong understanding of transport considerations including customs, dangerous goods, regulated products, temperature control and oversized freight
- Excellent English communication skills, both written and verbal
- Strong relationship-building, stakeholder management and negotiation skills
- A consultative, collaborative approach across global, regional and country team
- Commercial awareness and a strong understanding of eCommerce needs and business models.
- A systematic, analytical approach to planning, problem-solving, workflows and knowledge management
- An entrepreneurial mindset, with initiative and enthusiasm for developing the DFN product.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.