Bank Private Patient Sales Advisor
Spire Healthcare · Edinburgh
Bank Private Patient Sales Advisor | Edinburgh | Bank (Zero-Hours Contract) |
We are currently recruiting Bank Private Patient Sales Advisors to join on a Bank Basis This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.
Key Responsibilities
- Manage self-pay patient enquiries via telephone, email and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire’s Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
About You
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Essential Criteria:
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organisational skills with the ability to prioritise and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria:
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours
This is a zero-hours bank position.
Benefits
As a bank colleague, you will have access to the following benefits:
- Weekly pay
- Competitive bank rates
- Free on-site parking (saving an average of £50 per month)
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional Smart Spending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles
About Spire Healthcare
Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.
For us, it is about more than treating patients — it is about caring for people.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
Bank Private Patient Sales Advisor | Edinburgh | Bank (Zero-Hours Contract) |More jobs at Spire Healthcare · Healthcare & Care jobs in Edinburgh