Senior Account Executive シニア・アカウント・エグゼクティブ

Genesys · Tokyo

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Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

シニア・アカウント・エグゼクティブ - 日本

シニア・アカウント・エグゼクティブは、Genesysの組織としての成功を牽引する重要な役割を担います。

コンサルティブセールスのプロフェッショナルとして、シニア・アカウント・エグゼクティブは、見込み顧客および既存顧客からの新規ビジネスを創出し、売上成長を推進する責任を担います。

アカウント・エグゼクティブは、見込み顧客および既存顧客のビジネスニーズや目標を理解し、それらにGenesysのソリューションを結び付けることで、顧客の課題解決を支援します。また、担当するすべての商談および顧客に対してオーナーシップを持ち、商談パイプライン全体を通じて必要なリソースを調整し、営業活動を推進・管理します。

必要な経験・スキル

• 日本のエンタープライズ市場において、エンタープライズ向けソフトウェアソリューションを販売する、売上目標（クォータ）を持つ法人向け直接営業（フィールドセールス）の経験が8年以上あること。数百万ドル規模の取引、および6～24か月程度のセールスサイクルの経験を含みます。
• 以下の領域におけるクラウド、SaaS、AIベースのソリューションの販売経験があること：
  • カスタマーエクスペリエンス（CX）
  • クラウドコンタクトセンター（CCaaS）
  • ワークフォース・エンゲージメント・マネジメント（WEM）
  • カスタマージャーニー分析
  • 会話型AI（ボット、バーチャルエージェント）
  • AI Copilot
  • 顧客関係管理（CRM）など
• エンタープライズ顧客において戦略的な関係を構築した実績があること。経営層（Cレベル）とのリレーション構築、イノベーションの推進、新規パイプラインの創出（自社による直接開拓およびチャネル経由）、ならびに戦略的かつ長期的なアカウントプランの策定経験を含みます。
• 当社の戦略的ビジョンや独自の強みを顧客に効果的に伝え、それらを顧客のビジネスと結び付けながら、顧客のビジネス課題をどのように解決できるかについて、説得力のあるプランを提示できること。
• 担当地域の成長に向けたマーケティングおよびプロスペクティング計画の策定経験があり、新規顧客（New Logo）の開拓実績を有すること。また、既存顧客の立場に立って支援しながら、アップセルおよびクロスセルの機会を創出・推進できること。
• 高いエネルギーと成果志向を持ち、要求水準が高く変化の速い環境において、チームプレイヤーとして活躍できること。チームセリングの経験、および多様なスキルを持つメンバーを共通のアカウント目標に向けてリードした経験があること。
• 顧客ニーズを的確に理解し、複雑なテクノロジーソリューションを分かりやすく説明できる実績があること。
• 複雑なセールスサイクルをリードできること、および売上目標を継続的に達成してきた実績があること。
• MEDDPIC営業手法に関する知識・経験があること。
• 学士号（BSまたはBA）、またはそれに相当する実務経験を有すること。
• 最大50％程度の出張に対応できること。

主な職務内容

• 顧客のビジネス環境を深く理解する。
• 見込み顧客、既存顧客、およびパートナーに対して製品・ソリューションに関する情報を提供し、提案・プレゼンテーションを行う。
• 電話、メールキャンペーン、市場・業界に関する知識やインテリジェンスを組み合わせ、営業パイプラインを開拓する。
• 自律的に行動し、短期的な成果を創出する。
• 商談ごとの課題解決に向け、社内外の関係者と連携して戦略を策定する。
• 担当市場における目標達成および目標超過に向け、営業パイプラインを構築・維持する。
• 四半期ごとの売上を正確に予測し、その売上目標を達成する。

現在、Genesysでは人材紹介会社からの履歴書・応募書類の受け付けは行っておりません。

本ポジションに応募するには、日本国内で合法的に就労できる資格を有している必要があります。

Senior Account Executive - Japan

The Senior Account Executive is the catalyst behind Genesys’ success as an organisation.

As a consultative sales professional, the Senior Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers.

Account Executive’s help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executive’s own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

What experience do you need to have?

• 8+ years’ experience of direct, outside sales, quota-carrying role selling enterprise software solutions (multi-million-dollar transactions, 6–24 month sales cycles) within the enterprise space in Japan.
• Experience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc.
• Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing strategic long-term account plans.
• Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges. 
• Experience developing marketing and prospecting plans for territory growth, with a track record of new logo account development. Ability to be an advocate for existing customers while driving upsell and cross sell opportunities.  
• Be a "High Energy", results-oriented achiever and a team player willing to work in a demanding and dynamic environment.  Experience with team selling and leading a diverse set of talented individuals towards a common goal within an account.
• Proven experience understanding customer needs and being able to articulate complex technology solutions
• Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.  
• Familiarity with the MEDDPIC selling methodology.  
• BS or BA degree or equivalent work-related work experience
• Ability to travel up to 50%

Key Responsibilities:

• Deep Understanding of the customer business environment.
• Presents product information to prospects, customers, and partners.
• Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
• Generates short-term results independently.
• Collaboratively strategizes for solving deal-level challenges.
• Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors 
• Accurately forecasts quarterly revenue and delivers on that revenue

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Japan.

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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