International Supply Operations Lead
Glovo
Job Ref ID: JR0087805
THE JOURNEY
Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.
Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.
Help to Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.
Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.
Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.
Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.
Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.
Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners