Learning Deployment Specialist
EY · Kochi
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Job Title: Learning Deployment Specialist
Job Summary:
Talent Services is a core service function within the Global Delivery Services organization, providing multiple HR and learning related support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms.
Talent Services supports Europe West (EW) as part of the extended Region Learning team. It is fully integrated with onshore colleagues in Europe West and participates in meetings, projects and planning activities as part of one team. It is aligned with the Learning Global Process Model and initiates learning processes through the existing workflow for execution by the CAT and DAT teams.
The person selected for this role will be at the rank of Senior Associate and will be responsible for the deployment of multiple courses within one or more curricula for Europe West, working alongside the Senior Deployment Specialist and/or Learning Program Manager. The Senior Associate will oversee learning administration activities and report on course feedback. (50%)
The Senior Associate will support the end-to-end program lifecycle, including program planning, stakeholder coordination, participant and facilitator management, communications, learning logistics, program documentation, delivery readiness, evaluation, and continuous improvement. (50%)
Applications Used: SuccessFactors (Learning Management System), ServiceNow
Essential Functions of the Job (Responsibilities)
Deployment (0.5 FTE)
- Ensure end-to-end coordination of learning deployment activities, including validating training request forms, submitting item and class requests, and ensuring that CE credits are awarded.
- Submit requests for online, virtual, and physical classroom sessions, as well as program requests in SuccessFactors for learner consumption.
- Address learner queries related to credits, class requests, and compliance.
- Monitor participant nominations and manage cancellations, no-shows and missed sessions.
- Monitor and analyse reports, including credit reports, NASBA reports and evaluation feedback.
- Ensure CE credits are awarded to learning participants and instructors, where applicable.
- Build and maintain close working relationships with the EW Learning team.
Program Management (0.5 FTE)
- Support EW Tax Learning Leads in executing regional learning priorities and learning initiatives.
- Coordinate the planning and delivery of Europe West Tax learning programs, including timelines, action trackers, governance activities and key deliverables.
- Manage participant, facilitator and stakeholder engagement activities, including nominations, communications, briefing activities and delivery readiness.
- Support stakeholder meetings and governance forums, including agenda preparation, documentation, action tracking and follow-up.
- Maintain program documentation, status reports, trackers and learning resources.
- Support virtual and face-to-face learning events, including learner experience, logistics coordination and delivery support.
- Monitor risks, dependencies and program actions, escalating issues where appropriate.
- Analyse participant and stakeholder feedback, evaluate program outcomes and identify opportunities for continuous improvement.
- Build and maintain strong working relationships with business stakeholders, facilitators and learning teams across Europe West.
Knowledge and Skills Requirements:
Deployment
- Understanding of EY and EY Talent.
- Stakeholder management.
- Strong IT skills in the Microsoft Office 365 suite, including Teams, Excel, Power BI, PowerPoint, Word, Outlook and SharePoint.
- Strong written and oral communication skills and the ability to work effectively with multiple stakeholders across the organisation at all levels.
- Strong team player with an enthusiastic, can-do approach and the ability to coordinate and work as ‘one team’.
- Drive the delivery of quality services and products to Talent.
- Ability to learn new processes and skills quickly.
- Proactive problem solver with a solution-oriented mindset.
- Flexible and dependable; willing to adjust the work schedule as necessary to meet peak demands and customer requirements.
Program Management:
- Strong program coordination and organizational skills.
- Strong program coordination, organizational and prioritization skills.
- Strong stakeholder management and communication skills, with the ability to engage effectively with senior business stakeholders.
- Ability to manage multiple priorities, deadlines and competing demands simultaneously.
- Strong analytical, problem-solving and attention-to-detail skills.
- Ability to interpret learning metrics, feedback and program data to support decision-making and continuous improvement.
- Ability to think creatively and identify opportunities to enhance the learner experience.
- Proficiency in Microsoft 365 tools, including Teams, SharePoint, Excel, PowerPoint and Outlook; advanced Excel and PowerPoint skills are desirable.
- Ability to work effectively across countries, cultures and time zones.
- Learner and client-service focused, with a proactive and solution-oriented mindset.
Job Requirements:
Education:
- Bachelor’s or master’s degree in human resources, Business or a related discipline.
Experience:
Deployment
- 5 to 8 years of relevant experience.
- Significant experience working in HR within a professional services or corporate environment.
- Experience working in Learning and Development is desirable.
- Experience working in international and diverse environments.
Program Management
- 5-8 years of experience in Learning & Development, Talent, Program Management, People Development, or a related field.
- Experience supporting the planning and delivery of learning programs, talent initiatives, or business projects.
- Experience supporting regional or global initiatives within a matrix and stakeholder-driven environment.
- Experience working with senior stakeholders and managing multiple priorities simultaneously.
- Experience coordinating virtual and/or classroom learning events, workshops, or development programs.
- Experience collaborating with geographically dispersed and cross-functional teams.
- Experience in professional services and/or international environments is desirable.
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