FSO Core Business Services - Facilities - Enterprise Support Services
EY · Nassau
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
You’ll join our Enterprise Support Services (ESS) team, helping to support the important business enablement functions that keep our organization running strong.
Role purpose: This role supports a professional and welcoming workplace by providing consistent reception and visitor services, coordinating meetings and office support activities, and helping maintain safe, orderly, and efficient facilities.
Your Key Responsibilities
Reception and Visitor Services
- Open the reception area on time and maintain continuous reception desk and telephone coverage during normal business hours.
- Maintain a neat, organized, secure, and professional reception desk, lobby, and visitor area.
- Manage daily visitor lists, expected deliveries, and visitor arrangements.
- Maintain accurate records of visitors, couriers, incidents, and other reception activities.
- Receive, log, secure, and coordinate incoming and outgoing courier packages and documents.
- Complete daily closing procedures and ensure clean-desk practices are followed.
Meeting and Event Support
- Coordinate meeting room reservations and prepare meeting spaces, including equipment, catering, beverages, and visitor requirements.
- Reset meeting rooms after use and replenish meeting supplies as needed.
- Coordinate with the Technology team to support technology requirements for meetings and events.
Facilities and Workplace Support
- Maintain accurate records of maintenance needs and related workplace services matters.
- Record facilities and maintenance requests in the appropriate tracking system, monitor their status, and escalate urgent or unresolved matters.
- Prepare and submit catering and office supply invoices for payment.
- Coordinate the distribution of equipment to new hires in accordance with established procedures.
- Provide coverage for other workplace services activities, including scanning, photocopying, and binding.
- Perform other administrative and workplace support duties as assigned.
Key Competencies
The role requires:
- Excellent customer service, interpersonal, and verbal and written communication skills.
- Professionalism, reliability, punctuality, and a positive, cooperative attitude.
- Discretion, integrity, and a strong commitment to confidentiality.
- Strong organizational, record-keeping, follow-up, and attention to detail skills.
- Ability to prioritize and manage multiple requests efficiently in a fast-paced environment.
- Sound judgment and the ability to escalate sensitive, urgent, or unusual matters to the appropriate contact.
- Ability to remain calm, responsive, and procedure-focused during emergencies.
- Confidence and proficiency in using telephone, reservation, directory, visitor management, and general office systems.
- Ability to work independently while collaborating effectively with Facilities, Security, Technology, and administrative teams.
- Working knowledge of office safety, security, visitor management, confidentiality, and emergency procedures.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.