Clerance Coordinator

Hayleys · MV

Clearance Coordinator (Express Courier)

Coordinate and monitor customs clearance processes to ensure the timely clearance of shipments.
Conduct pre-arrival follow-ups with customers and agents to obtain the required shipping and clearance documentation.
Maintain regular communication with customers regarding shipment status, pending deliveries, and post-clearance requirements.
Monitor Delivery Orders (DOs), maintain accurate clearance records, and ensure proper documentation management.
Handle inbound clearance traces, prepare daily operational reports, and ensure timely submission of Delivery Duty Paid (DDP) and airline-related documents.
Provide excellent customer service while supporting day-to-day clearance operations and resolving customer queries promptly.

Candidate Profile

GCE A/L or an equivalent qualification.
Minimum one year of experience in a similar role, or experience handling comparable responsibilities within the air express or courier industry.
Good command of English with strong communication and interpersonal skills.
Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
Customer-focused, detail-oriented, and capable of working independently as well as part of a team.

TTS Group is one of largest transportation and logistics service provider, a pioneer in providing end-to-end logistics solutions, representing some of the World’s foremost shipping lines, Airlines, freight forwarders and the largest air express transportation company. Today TTS controls a truly international network offering and is fast becoming the undisputed leader in the areas of integrated logistics, freight management, marine services, and other related services.

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