Security Services Manager
Argos · London
In this role, you’ll shape and deliver the physical security services, equipment and third-party contracts that protect our people, property and products across stores, distribution centres and corporate buildings. Working closely with Security Services, Crime & Security colleagues and stakeholders across the business, you’ll turn security risks into practical, customer friendly solutions, lead supplier performance and manage budgets to deliver effective protection and value for money.
What you’ll do
- Shape and deliver the physical security strategy across our stores, distribution centres and corporate buildings, protecting people, property and products.
- Oversee security equipment, installations and services, delivering integrated, customer friendly solutions and using new technology where it adds value.
- Lead third party supplier relationships and contract performance, setting stretching service level agreements and holding providers accountable for quality, cost and delivery.
- Identify and manage security risks, including across our Store Support Centres, and establish robust responses to business threats that help prevent incidents and reduce loss.
- Manage security capital and revenue budgets, adapt spending plans to business needs and develop business cases that demonstrate return on investment.
- Act as a trusted security specialist, partnering with internal stakeholders and external organisations and agencies to support informed decisions and anticipate threats.
- Keep security policies and procedures accurate and up to date, communicate changes and ensure solutions meet internal standards and relevant legal requirements.
- Continuously improve security services and cost effectiveness, keeping abreast of sector developments and supporting Crime & Security and Channel Operations through rotational weekend and out-of-hours cover as required.
What you’ll bring
- Physical security expertise (Essential): Working knowledge of physical security equipment and practical experience of managing security installations and solutions.
- Third-party supplier and contract management (Essential): Experience of managing security providers, monitoring service level agreements and securing effective services that deliver value for money.
- Security risk management and compliance (Essential): Experience of identifying security risks and implementing mitigations, with a working knowledge of legislation affecting security systems, including data protection requirements.
- Strategic delivery and commercial management (Essential): Strong project management skills, with the ability to develop and deliver security strategies, manage capital and revenue budgets and build business cases showing return on investment.
- Leadership and stakeholder influence (Essential): Strong leadership, communication and business partnering skills, with the ability to influence senior stakeholders and work effectively with internal teams and external partners.
- Sound judgement, a high level of integrity and the confidence to make timely decisions and take ownership in a changing business environment.
- A continuous improvement mindset, with the ability to support changes to policies, processes and security solutions, improve services and costs, and take responsibility for your own development.
- Flexibility to adapt to changing business priorities, specialise in particular service areas and support rotational weekend and out-of-hours cover as required.