Telephone Operator
Hilton · Abu Dhabi
Exceptional Hospitality Starts with You
The Telephone Operator is responsible for managing all incoming and outgoing calls in a courteous, professional, and timely manner. This role serves as a key communication link between guests and hotel departments, ensuring all requests, inquiries, wake-up calls, and messages are handled accurately and efficiently. The Telephone Operator provides exceptional customer service, maintains confidentiality, promotes hotel services, and contributes to a positive guest experience by responding promptly to guest needs while adhering to Hilton brand standards and procedures.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
As a Telephone Operator, you are not just handling calls and connecting guests to the right services; you are creating a positive first impression by delivering warm, professional, and efficient communication that enhances every guest's experience and reflects the light and warmth of hospitality.