UX/Product Design Intern

Honeywell · CMX

As part of the team, you’ll have opportunities to:

Design and prototype customer-support experiences across web, chat, conversational, and AI-assisted interfaces.
Explore how Generative AI and conversational assistants can make complex support interactions simpler and more intuitive.
Create user flows, wireframes, high-fidelity UI designs, and interactive prototypes in Figma.
Apply and contribute to established design systems, reusable components, patterns, and interaction standards.
Prototype concepts quickly so the team can evaluate ideas before investing in full development.
Help explore emerging AI-assisted design and prototyping workflows, including tools that help move concepts from design toward functioning experiences.
Partner with researchers to understand user needs via customer interviews and survey analysis.
Partner with engineers to understand how designs translate into front-end implementation.
Participate in design critiques, usability testing, customer feedback sessions, and iterative design.
Help the team think through important AI experience questions such as user intent, confidence, transparency, error recovery, and transitions between AI and human support.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. We are looking for a UX/Product Design Intern to join our design team in Mexico City and help shape the next generation of digital customer-support experiences. You’ll work alongside UX designers, product managers, engineers, and AI-focused teams on experiences spanning Customer Support, conversational and chat-based assistants, and emerging Generative AI tools. This isn't a role where you'll only produce wireframes. We're looking for someone who enjoys exploring how an experience works end-to-end, from understanding a customer problem and designing the interaction in Figma, to creating realistic prototypes and collaborating with engineers on how those experiences translate into working products. If you're excited by the intersection of UX, design systems, front-end technology, conversational interfaces, and AI, we'd love to hear from you.

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