Head Barista | InterContinental Halong Bay Resort
IHG · Vietnam
YOUR DAY-TO-DAY
Coffee & Tea Quality
- Maintain consistently high standards across designated outlets for Vietnamese coffee, espresso-based beverages and tea.
- Oversee coffee preparation, espresso extraction, grinder calibration and milk selection to achieve the required flavour, texture and silky finish.
- Develop signature and seasonal coffee and tea beverages in collaboration with F&B management.
- Act as the resort's Coffee & Tea Ambassador, demonstrating excellent product knowledge and promoting the coffee and tea programme.
Training & Development
- Train and coach junior baristas and relevant F&B employees to ensure consistent beverage quality and preparation standards.
- Conduct regular practical training, quality checks and competency assessments.
- Attend the designated Coffee School in Shanghai and Tea College in Sri Lanka, subject to approved training arrangements, and share acquired knowledge with the team.
Equipment & Operational Management
- Manage the daily setup, calibration, cleaning and routine maintenance of coffee machines, grinders and related equipment.
- Coordinate with Engineering and authorised technicians to address defects and ensure equipment remains in optimal working condition.
- Maintain appropriate stock levels, monitor inventory and expiry dates, and minimise wastage.
- Monitor beverage costs, portion control and product usage in line with departmental budgets.
Guest Experience & Service
- Conduct daily guest recreation courses in coffee and tea, introducing guests to Vietnamese coffee culture, brewing techniques and tea appreciation.
- Engage guests through personalised recommendations, attentive service and knowledge of their preferences.
- Support suggestive selling and upselling while ensuring a genuine, guest-focused approach.
- Handle guest feedback professionally and take appropriate action to ensure satisfaction.
Standards & Compliance
- Ensure compliance with InterContinental brand standards, Forbes Travel Guide requirements, HACCP and hotel operating procedures.
- Maintain impeccable cleanliness, grooming, presentation and organisation of all assigned work areas.
- Work collaboratively with outlet teams, Engineering, Stewarding and suppliers to maintain operational efficiency and service consistency.
WHAT WE NEED FROM YOU
- Minimum 3 years of relevant barista experience, preferably in an upscale hotel or speciality coffee environment.
- Strong expertise in Vietnamese coffee and international espresso-based beverages.
- Good knowledge of tea, milk texturing, coffee equipment setup and maintenance.
- Experience in training employees and developing beverage products.
- Strong communication skills, attention to detail and a passion for guest engagement.
- Proactive, creative and commercially aware, with the ability to lead by example and work effectively as part of a team.
- Good command of English; Vietnamese language skills are an advantage.
KEY PERFORMANCE INDICATORS
- Coffee and tea quality and consistency.
- Employee training and competency development.
- Guest satisfaction and delivery of daily recreation activities.
- Beverage innovation and sales performance.
- Beverage cost control, stock management and waste reduction.
- Compliance with Forbes Travel Guide, HACCP and hotel standards.