Food and Beverage Duty Manager
IHG · Australia
You will form strategic external alliances and partners to support the Hotel’s positioning and actively promote the Hotel and brand through community and professional involvement. You will build, motivate, and lead a highly engaged, effective and results driven team.
You’ll primarily be responsible for:
Guest Experience
- Deliver prompt, courteous and personalised service to guests, including responding to requests and complaints.
- Maintain F&B outlets, facilities and equipment to required cleanliness, presentation and operational standards.
- Monitor guest satisfaction and achieve HeartBeat and Winning Metrics goals.
- Drive team performance in Guest Love, Problem Handling and other service measures.
- Develop departmental trainers and team leaders to strengthen service capability.
- Ensure consistent F&B service across all guest touchpoints and benchmark standards.
- Partner with the Commercial team to plan events and ensure appropriate staffing and resources.
- Monitor IHG quality, metric and audit requirements, including Quality Evaluation & Measurement
- Report maintenance and repair requirements promptly and follow required systems and procedures.
People
- Manage daily staffing, work allocation, performance and development of team members.
- Coach, mentor and provide regular feedback to support performance and resolve conflicts.
- Train team members on service, quality, safety and legislative requirements.
- Identify high-potential colleagues and support development through regular PDP conversations.
- Manage performance, conduct and disciplinary matters in a timely and constructive manner.
- Support recruitment, including interviews, reference checks and onboarding.
- Engage regularly with team members, conduct ES debriefs and act on feedback.
- Initiate HR-related actions and maintain positive employee relations.
- Build a workplace culture that attracts, retains and motivates quality talent.
- Complete all required training and development activities within agreed timeframes.
- Promote IHG’s vision, purpose, Winning Ways, brand standards and IHG Way of Sales.
Financial
- Support annual budgeting, financial planning and departmental cost management.
- Monitor food, beverage and labour costs against budget and business requirements.
- Identify sales opportunities and drive promotions and initiatives to increase revenue.
- Drive upselling initiatives, including breakfast and daily sales incentives.
- Ensure secure and compliant handling of credit and financial transactions.
- Monitor payroll, productivity and staffing levels through effective personnel planning and scheduling tools.
- Develop rosters in line with business needs, industrial requirements and approved manning levels.
- Manage purchasing, stock control and monthly stocktakes in line with budgets and procedures.
- Monitor departmental performance and implement cost efficiencies where required.
- Ensure compliance with CSA, purchasing and financial policies and procedures.
Responsible Business
- Comply with IHG policies, including Trade Practices, Gifts & Bribery, Data Privacy and credit requirements.
- Promote OHS&W initiatives and embed safe working practices across the department.
- Identify hazards, assess risks and implement appropriate control measures.
- Report and investigate workplace injuries and illnesses and implement corrective actions.
- Support IHG Community Engagement and sustainability initiatives.
- Manage food and beverage inventory, stock levels and storage securely while minimising waste.
- Maintain HACCP, WH&S and other required compliance records and procedures.
- Follow the Hotel Crisis Manual and emergency response procedures as required.
- Maintain awareness of Crisis Management, HACCP and WH&S requirements and communicate them to team members.
- Provide induction and refresher training to support team members in fulfilling their WH&S responsibilities.
What do we need from you?
- Diploma or Bachelor’s degree in Hospitality, Hotel Management or a related field preferred.
- Minimum 2 years’ experience in an F&B management role, preferably within a hotel environment.
- Current Responsible Service of Alcohol (RSA) and Food Safety certification required.
- Demonstrate excellent written and verbal communication skills.
- Demonstrate strong leadership skills and the ability to lead teams to achieve results.
- Build and manage effective relationships with multiple stakeholders.
- Inspire passion, enthusiasm and positivity to create an engaged and high-performing team culture.