Brand Ambassador Part Time FTC - Harrods - Hermès Parfums & Beauté
Hermès · London
PRINCIPAL ACTIVITIES:
- Welcome all customers warmly on the counter
- Listen attentively to customers’ requirements in order to recommend the most suitable products
- Inspire customers to dream by introducing them to our products
- Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits
- Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.
GENERAL DUTIES:
- Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.
Education and/or work experience:
- At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.
Expertise:
- You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English, and additional languages would be advantageous
Personal and environmental presentation:
- Ensure close attention is paid to the cleanliness and tidiness of the sales space
- Ensure you are always highly presentable
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- Enjoy a challenge and thrive in a sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Have a good awareness of colour matching