Quality Control Specialist IV
JPMorgan Chase · Manila
Experience in loan servicing, collateral operations, documentation review, or a related financial services function Help protect the quality and integrity of collateral documentation that supports secured lending. In this role, your attention to detail will be strengthen risk controls and enable consistent, audit ready outcomes. You will partner across teams to resolve exceptions and drive continuous improvement. Your work helps ensure documentation is complete, organized, and monitored appropriately.
Job summary:
As a Quality Control Specialist IV in the collateral operations team, you perform independent quality (two0touch) reviews of completed cases to confirm documentation is complete, properly indexed, and supports lien perfection and ongoing monitoring. You help identify exceptions, coordinate resolution with stakeholders, and maintain strong quality standards aligned to procedures and controls.
Job responsibilities:
- Index and organize documents according to standard operating procedures
- Confirm evidence supporting lien perfection and ensure monitoring alerts are established, where applicable
- Identify missing information, discrepancies, and exceptions and coordinate timely resolution with relevant teams
- Maintain detailed records of quality checks, findings, and outcomes to support audit readiness
- Track and communicate quality results and trends with accuracy and appropriate detail
- Research and respond to stakeholder questions and documentation requests within required timeframes
- Follow established guidelines, procedures, rules, and regulations while meeting service commitments
- Contribute to process improvement by documenting issues and recommending practical enhancements
Required qualifications, capabilities, and skills:
- Experience in loan servicing, collateral operations, documentation review, or a related financial services function
- Working knowledge of secured lending documentation and collateral perfection concepts, including Uniform Commercial Code (UCC) filings (as applicable)
- Strong attention to detail and consistent focus on quality and accuracy
- Ability to interpret procedures and apply them consistently to quality reviews
- Ability to identify issues, assess impact, and support resolution through appropriate escalation and follow-through
- Strong written and verbal communication skills, including clear documentation of findings
- Ability to work independently with limited supervision while managing multiple priorities
- Effective collaboration skills and ability to partner with stakeholders across teams
- Proficiency with common productivity tools (for example, Microsoft Office applications)
Preferred qualifications, capabilities, and skills:
- Bachelor’s degree (or equivalent experience)
- Experience performing quality control, second-level review, or audit support in an operations environment
- Experience reviewing legal and loan documentation related to secured lending
- Experience using documentation, workflow, or servicing platforms (internal or external)
- Ability to use data to identify quality trends and support continuous improvement initiatives
- Strong customer service mindset and responsiveness to stakeholder inquiries
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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