Trilingual Client Service Account Manager (Spanish, Portuguese & English) (Latin America Support) - Commercial & Investment Bank
JPMorgan Chase · Manila
Join JPMorganChase and grow your career in a high-performance, client-first culture that champions innovation, encourages creativity, and strives for excellence. If you enjoy solving problems, communicating with clarity, and making every client interaction count, this is an opportunity to build deep expertise in Treasury Services products while delivering exceptional service to internal and external customers across the firm.
As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.
Job Responsibilities
- Client Service Relationship Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
- Key advisor to the client, providing advice and consultation on decision making.
- Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
- Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities to proactively suggest enhancements to the client’s product line-up.
- Partners with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
- Uses product knowledge to recommend and participate in product enhancements and service delivery plans.
- Meet with clients on a periodic basis (both in-person and remotely) to continuously stay appraised of client’s needs and temperature.
- Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.
- Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.
- Adheres to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements.
- Serves as the primary contact for existing clients for strategic account issues.
Required Qualifications, Capabilities, and Skills:
- Strong proficiency in all 3 languages: Spanish, Portuguese and English, including speaking, reading, writing, and conversational communication, is required
- Minimum of 3 years of relevant industry and/or functional experience.
- Understanding of core Treasury Services product sets.
- Ability to present oral and written communication clearly and confidently.
- Effective time management in a fast-paced environment.
- Ability to partner with internal colleagues and external clients.
- Sound judgment in decision-making and risk evaluation.
- Flexibility with working hours and use of virtual connectivity tools.
Preferred Qualifications, Capabilities, and Skills:
- Experience in client service within the financial industry.
- Strong analytical skills to assess client needs and service satisfaction.
- Ability to lead and influence cross-functional teams.
- Proficiency in virtual connectivity tools and technology platforms.
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
Additional Information
- Work Schedule: 9:00 PM - 6:00 AM MNL Time with Rest Days on Saturday and Sunday (may vary depending on business need but primarily on a night shift).
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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