Sr. Manager, Talent Acquisition Operations Excellence
Lennar · Miami
OVERVIEW: POWER THE FUTURE OF HIRING AT LENNAR
At Lennar, talent is the foundation of everything we build. As one of the nation's leading homebuilders and a Fortune 150 company, we are transforming how we attract, select, and hire great people. Technology sits at the center of that transformation, and we are looking for the leader who will own it.
As Sr. Manager, Talent Acquisition Operations Excellence, you will own the systems, processes, and partnerships that keep our Talent Acquisition engine running and getting better every quarter. You will manage the full TA technology stack, serve as the first line of support for our recruiting team, lead technology rollouts from roadmap to adoption, and shape a hiring experience that works for recruiters, hiring managers, and candidates alike.
Reporting directly to the Vice President of Talent Acquisition, you will be empowered to make decisions, own initiatives end to end, and build the team that scales this function over time. This role is ideal for a builder: someone equal parts systems expert, operator, and change agent who thrives where strategy, technology, and execution meet.
WHAT YOU'LL OWN
TA Technology Ownership & Roadmap
- Own the end-to-end TA technology ecosystem, with Workday Recruiting at the core, along with integrated sourcing, CRM, scheduling, assessment, and AI tools.
- Partner with HR Technology and IT to define and maintain the multi-year TA technology roadmap, aligned to business priorities and the TA vision.
- Drive the configuration, optimization, and governance of our systems to ensure data integrity, compliance, and scalability.
- Partner with the TA AI Champion to identify and deploy automation and AI capabilities that remove manual work and elevate recruiter impact.
- Stay ahead of emerging HR tech, AI, and market trends so Lennar Talent Acquisition remains future ready.
Tier 1 Support & Team Enablement
- Serve as the Tier 1 support resource for the TA team, resolving system issues, answering how-to questions, and escalating to HR Tech, IT, or vendors when needed.
- Track support trends to uncover root causes and turn recurring issues into permanent fixes, training, or system enhancements.
- Manage and evolve the TA Knowledge Center so job aids, guides, and process documentation stay current, clear, and easy to use.
- Partner with the Recruiter Excellence team to design and deliver scalable training that accelerates adoption and builds system fluency.
Technology Rollouts & Change Adoption
- Lead TA technology implementations and rollouts from business requirements and vendor selection through configuration, testing, launch, and hypercare.
- Build change management and communication plans that drive real adoption, not just go-lives, across recruiters, hiring managers, and HR partners.
- Define success metrics for every rollout and measure utilization, ROI, and impact after launch.
- Own internal TA communications on system releases, process updates, and operational changes.
Quarterly Planning & Portfolio Management
- Lead quarterly TA technology planning, prioritizing enhancements, releases, and projects against business value, effort, and capacity.
- Maintain roadmaps, timelines, and project plans in Asana, keeping initiatives on track and visible to all stakeholders.
- Manage Workday release cycles, assessing impact, coordinating testing, and preparing the team for change.
- Deliver clear updates, insights, and recommendations to TA leadership, influencing decisions with data.
Vendor & Partner Management
- Own day-to-day relationships with TA technology vendors and agency partners, holding them accountable to performance, service levels, and value.
- Lead vendor evaluations, RFPs, and business cases for new solutions, partnering with Procurement and Legal on contracts and renewals.
- Monitor tool utilization and license spend to maximize the return on every technology investment.
- Manage contractor intake and tracking through Monument and support onboarding of new vendors and partners.
Process Optimization
- Map and streamline recruiting workflows across the full hiring lifecycle, from requisition to offer to onboarding.
- Use recruiting data and system analytics to identify bottlenecks and implement improvements that increase speed, quality, and consistency.
- Partner with HR Operations, People Analytics, and Onboarding to ensure seamless handoffs and clean, reliable data.
- Build feedback loops that surface pain points and drive accountability for follow-through.
Experience: Recruiter, Hiring Manager & Candidate
- Own the end-to-end hiring experience for all three audiences, designing systems and processes that are simple, intuitive, and efficient.
- Recruiter Experience: reduce administrative burden and equip recruiters with the tools, automation, and insights they need to focus on hiring great talent.
- Hiring Manager Experience: make requisitions, reviews, interviews, and approvals easy and transparent for leaders across the business.
- Candidate Experience: deliver a fast, mobile-friendly, and engaging journey that reflects the Lennar brand from first click to first day.
- Gather feedback through surveys and listening sessions, track experience metrics, and act on what we learn.
Leadership & Team Building
- Serve as a trusted advisor to the TA functional teams, including Systems & Technology, Process Optimization, and Recruiter Excellence, to keep initiatives connected and aligned.
- Build and scale the Recruiting Operations & Innovation team over time, defining roles, hiring top talent, and developing future leaders.
- Act as a bridge between Talent Acquisition, HR Technology, IT, and the business, leading through influence as well as authority.
WHAT YOU BRING
Required
- Bachelor's degree in Human Resources, Business, Information Systems, or a related field.
- 7+ years of experience in Talent Acquisition, HR Technology, or HR Operations, including 5+ years of hands-on TA technology experience.
- Deep, hands-on Workday experience, ideally Workday Recruiting, including configuration, business processes, reporting, and release management.
- Proven implementation experience leading TA or HR technology deployments end to end, from requirements and vendor selection through launch and adoption.
- Track record of managing vendor relationships, contracts, and performance.
- Strong project management skills with experience delivering cross-functional initiatives on time and on budget.
- Data-driven mindset with the ability to turn recruiting and system metrics into strategy and measurable results.
- Exceptional communication skills and a talent for making the complex simple for recruiters, leaders, and executives.
- Comfort leading through change and ambiguity in a fast-paced, high-volume environment.
Preferred
- Workday Recruiting certification or Workday Pro designation.
- Experience with conversational AI, recruitment marketing, CRM, scheduling, or assessment platforms and their integrations with Workday.
- Experience applying AI and automation in recruiting workflows.
- Experience in high-volume or multi-state recruiting environments.
- Experience building or leading a team.
- Proficiency with Asana or similar project management tools.
- PMP, Prosci, or similar project or change management certification.
LEADERSHIP THAT MATTERS AT LENNAR
This role is grounded in Lennar's Leadership Matters principles. Our best leaders:
- Lead with Integrity: Build trust through honesty, follow-through, and consistency.
- Lead Vertically & Horizontally: Bring people together across functions to drive shared outcomes.
- Are Customer Centric: Anticipate what the business needs and deliver more than expected.
- Are Resilient: Stay steady under pressure, adapt quickly, and learn from setbacks.
- Lead Through Complexity: Use data and insight to bring clarity to ambiguity.
- Ensure Accountability: Set a high bar for self and others and deliver results on time, with impact.
WHY LENNAR
We are more than a homebuilder. We are a company invested in people, innovation, and impact. In this role, you will shape how one of the most respected names in the industry hires, own the technology that powers it, and build a team to take it further. You will join a collaborative TA leadership team in Miami with the flexibility of a hybrid schedule, in a culture that values leadership, agility, and continuous improvement.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.