Director of Student Services

State of Georgia · Waco · $60,000–$65,000 (stated in the posting)

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Job Title:  

Agency:

West Georgia Technical College

Job Requisition ID:

Shift:

Compensation Details:

Job Description:

Job Summary:

The Director of Student Services provides college-wide leadership for student conduct, behavioral intervention and student-care coordination, Accessibility Services, and Special Populations. The Director serves as the college's principal student conduct administrator and will act as the President's designee when formally authorized. The position promotes a student-centered learning environment by balancing accountability, due process, and timely support.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Student Conduct Administration

(35%)

• Receive, review, and triage reports of alleged student misconduct, including classroom, campus, online, clinical, and college-sponsored activity concerns.
• Conduct prompt, impartial preliminary inquiries and administrative investigations; provide appropriate notice; meet with involved students; gather and assess relevant information; and document findings.
• Determine responsibility and assign authorized educational or disciplinary sanctions in accordance with TCSG and college procedures, or refer and recommend matters to the designated hearing body when required.
• Evaluate and implement interim measures, including temporary restrictions, no-contact directives, or interim disciplinary suspension, when policy standards are satisfied.
• Coordinate academic-misconduct matters with Academic Affairs and distinguish disciplinary decisions from academic grading decisions.
• Prepare clear written outcomes, monitor sanction completion, address noncompliance, and maintain accurate disciplinary records in the designated case-management system.

• Support all student hearing and appeal processes including but not limited to:  bi-annual Hearing Committee member recruitment and training, scheduling hearings, and editing hearing scripts.
• Serve as the back up Title IX Coordinator and attend all annual training requirements.

Accessibility Services and Special Populations Leadership

(25%)

• Supervise Accessibility Services and Special Populations personnel; establish service standards, workload expectations, campus coverage, professional development, and performance goals.
• Ensure students receive timely, consistent, and accessible intake, documentation review, accommodation coordination, communication, and referral services across campuses and instructional modalities.
• Support the designated ADA/Section 504 Coordinator and qualified Accessibility Services professionals while preserving their responsibility for individualized accommodation determinations and confidential disability records.
• Develop proactive identification, outreach, resource, and persistence strategies for eligible special populations, including students pursuing nontraditional fields and students experiencing educational or economic barriers.
• Coordinate faculty and staff education regarding accommodations, accessible practices, referral procedures, and available student resources.
• Build warm-handoff protocols with Advising, Financial Aid, Career Services, WIOA, Veterans Services, and community partners so students do not have to navigate multiple offices independently.
• undefined

Student Grievances, Conflict Resolution, and Educational Intervention

(15%)

• Administer assigned student grievance, complaint, and concern-resolution processes in accordance with WGTC and TCSG procedures.
• Explain processes, rights, responsibilities, available resources, and next steps to students and without acting as an advocate for either party.
• Identify recurring issues and recommend policy, communication, training, or service changes that reduce future complaints and student friction.
• Coordinate informal resolution, facilitated dialogue, conflict coaching, and other educational interventions when appropriate.

Student Care, Behavioral Intervention Team (KnightCARE Coordination)

(10%)

• Provide operational leadership for the college's Behavioral Intervention Team called KnightCARE.
• Review care reports, coordinate NaBITA risk and needs assessment, assign follow-up responsibilities, and ensure timely connections to college and community resources.
• Develop individualized response and continuity plans in collaboration with appropriate partners, including Campus Police, Accessibility Services, counseling or community providers, faculty, and campus leadership.

Policy, Training, and Compliance

10%

• Review and recommend revisions to the Student Code of Conduct, disciplinary procedures, grievance procedures, student-facing forms, sanctioning guidance, and related communications.
• Recruit, train, and support hearing-body members and conduct administrators on due process, impartiality, confidentiality, documentation, and educational sanctioning.
• Provide recurring training to faculty, staff, and students on conduct reporting, classroom disruption, de-escalation, care referrals, disability access, and available support services.
• Maintain professional knowledge through relevant TCSG training and associations focused on student conduct, behavioral intervention, accessibility, and student affairs best practices.

Assessment and Administration

5%

• Develop dashboards and reports concerning case volume, resolution time, sanctions, recurrence, care follow-up, accommodation timeliness, special-population engagement, and student satisfaction.
• Manage assigned budgets, contracts, records, technology, and resources in accordance with college requirements.
• Perform other duties consistent with the position's scope as assigned.

Competencies:

• Knowledge of best practices, rules, and testing needs;
• Leadership Skills
• Ability to break larger tasks into manageable smaller tasks;
• Oral and written communication skills;
• Skill in the operation of computers and job-related software programs;
• Skill in accurate recordkeeping;
• Organizational skills;
• Skills in interpersonal relations and in dealing with the public;
• Decision making and problem-solving skills.

Work Environment:

This job operates in a professional office environment.  This role routinely uses standard office equipment and technologies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.  The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type/Expected Hours of Work:

This is a full-time instructor position. Work load is Monday-Friday and does requires some evenings. 

Rate of Pay:

$60,000 - $65,000 

Benefits include paid state holidays, vacation and sick leave, retirement, and the State of Georgia Flexible Benefits Program.

Location:

Position location will be determined upon candidate selection.

Travel:

Travel to other campuses within the seven-county service delivery area is required. Some overnight travel may be required for meetings and training.

Required Education and Experience:

Bachelor’s degree from an accredited college or university and Five (5) years of experience in management or the defined departmental area.

Preferred Education and Experience:

• Demonstrated experience interpreting and applying policy, maintaining confidential records, documenting decisions, and managing sensitive or high-risk situations.
• Master’s degree
• Seven or more years of progressively responsible student affairs experience in a community college, technical college, or multi-campus environment.
• Direct experience working on a Behavioral Intervention Team and working with NaBita rubrics, and suicide prevention intake assessment tools.
• Experience using Maxient or a comparable student conduct and case-management platform.
• Direct experience serving as a student conduct decision-maker and managing interim measures, hearings, sanctions, and appeals.
• Experience leading a team
• Experience with Title IX, grievance administration, or civil rights compliance.
• Strong computer, communication, organizational, and interpersonal skills.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. 

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