Front Desk & Meeting Room Coordinator (Boston, MA)
M&T Bank · Boston · $21.68–$36.13/hr (stated in the posting)
Overview:
This role centers on being the office’s first point of contact, coordinating daily office flow and reception, coordinating meetings, working with Executives and maintaining strong internal and external relationships.
Location:
This is an onsite role located at 115 Federal Street, Boston, MA.
Hours:
8:00AM-4:30PM Monday-Friday, with flexibility for special meetings and events.
Front Desk Operations
- Greet and welcome all visitors, clients, and vendors in a professional and hospitable manner.
- Manage visitor procedures and coordinate guest access.
- Respond to general inquiries and direct visitors to appropriate contacts.
- Maintain a clean, organized, and professional reception area.
- Coordinate deliveries, mail distribution, and courier services.
- Serve as a central point of contact for office-related questions and requests.
Meeting Room Management
- Manage meeting room schedules and reservations.
- Coordinate room setup according to meeting requirements.
- Ensure meeting rooms are clean, organized, and properly stocked.
- Verify functionality of audiovisual equipment, monitors, video conferencing systems, and room technology.
- Conduct daily room inspections to maintain readiness.
- Coordinate with building management and vendors regarding room-related issues.
- Support executive meetings, client meetings, and special events.
Hospitality & Client Experience
- Prepare conference rooms for client meetings and executive events.
- Ensure beverages, refreshments, and hospitality items are available.
- Maintain a welcoming environment that reflects the organization's standards and brand.
- Anticipate guest and employee needs and respond promptly.
Office Operations Support
- Monitor and replenish office, café, cleaning, and printing supplies.
- Assist with onboarding logistics for new employees.
- Support office-wide communications and announcements.
- Assist with event planning and office initiatives.
- Maintain compliance with visitor management and building security procedures.
Education & Experience Required:
- High School diploma or GED and 2 years related experience
Education & Experience Preferred:
- Experience managing meeting rooms, events, or executive support functions preferred.
- 3+ years of experience in reception, office administration, hospitality, workplace operations, or client service.
Skills & Competencies
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Outlook, Teams, Word, Excel, and room reservation systems.
- Ability to prioritize competing demands in a fast-paced environment.
- Strong attention to detail and follow-through.
- Associates or Bachelors degree preferred
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.