Clinical Liaison – Amputee Care | Orthotics & Prosthetics + Bionics

Mary Free Bed Rehabilitation Hospital · Grand Rapids · $76,000 (stated in the posting)

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Summary                                                                                                                                          

The Clinical Liaison – Amputee Care role is responsible for developing and strengthening referral relationships, identifying and coordinating care for individuals with limb loss and limb impairment, facilitating access to O&P+B services, and promoting participation in Mary Free Bed programs and clinics. This position combines advanced clinical consultation, patient navigation, amputee care coordination, and business development activities to support patient outcomes, continuity of care, referral growth, and market expansion. The person in this role serves as a trusted resource to patients, families, physicians, therapists, case managers, discharge planners, and community partners throughout the continuum of care.         

What It's Like to Work Here

We're proud of a culture that combines the resources of a leading healthcare organization with the feel of a close-knit team. At Mary Free Bed Orthotics & Prosthetics + Bionics, we believe our employees are our greatest asset. We are committed to creating an environment where team members feel supported, valued, and empowered to succeed. By investing in our people and making their well-being a top priority, we enable them to bring their best selves to work each day. We know that when we take care of our team, our team can provide exceptional care and service to the patients and families who depend on us.

Compensation

Starting salary of $76,000, with compensation increasing based on relevant experience, education, and qualifications.

Benefits

• Comprehensive health benefits package including medical, dental, vision, and pre-tax savings programs.
• Paid time off beginning at 18 days per year
• Holiday pay, 7 per year
• Parental Leave
• Retirement savings with employer contributions and annual matching based on company performance.
• Free, confidential resources and counseling via the Employee Assistance Program
• Tuition reimbursement for accredited degree programs and job-specific certifications.
• Public student loan forgiveness eligibility
• Ongoing training opportunities
• Community discounts, and more!

Essential Job Responsibilities                                                                   

Business Development & Relationship Management

• Serves as the primary O&P+B representative within assigned territories and partner organizations.
• Develops and maintains relationships with physicians, hospitals, rehabilitation providers, case managers, therapists, skilled nursing facilities, home care agencies, and community partners.
• Promotes awareness and utilization of Mary Free Bed O&P+B services, amputee programs, and clinics.
• Identifies growth opportunities, analyzes referral trends, and supports strategic outreach initiatives.
• Provides educational presentations and resources to referral sources, patients, and community groups.
• Tracks outreach activities and referral opportunities and reports findings to leadership.

Patient Navigation & Amputee Care Coordination

• Identifies new amputees before or immediately following amputation and facilitates access to O&P+B services.
• Educates patients and families regarding prosthetic rehabilitation, recovery expectations, and available resources.
• Encourages participation in Mary Free Bed amputee clinics and rehabilitation programs.
• Maintains contact with patients throughout the continuum of care to support engagement and successful outcomes.
• Coordinates peer mentoring opportunities and other support resources when appropriate.

Clinical Consultation & Care Coordination

• Assesses patients with limb loss or mobility impairments to identify opportunities for orthotic and prosthetic intervention.
• Collaborates with physicians and interdisciplinary teams to support treatment planning and patient care.
• Provides consultation regarding prosthetic readiness, rehabilitation progression, and expected functional outcomes.
• Assists with post-operative and compression management activities consistent with licensure and credentialing requirements.
• Coordinates required prescriptions, clinical documentation, and medical necessity information to support timely patient care.
• Works with therapists, physicians, case managers, home care agencies, and skilled nursing facilities to monitor progress and coordinate transitions of care.

Program Support & Compliance

• Supports amputee clinic operations and collaborates with leadership on program growth and patient access initiatives.
• Serves as a clinical resource regarding orthotic, prosthetic, and bionic care pathways.
• Clinical Required: Provides patient care, treatment, and services within the scope of their license, certification or registration and as required by Federal and State laws and regulations.
• Maintains accurate documentation and complies with organizational policies and regulatory requirements.
• Maintains required education, certifications, credentials, and facility access requirements.
• Completes other duties as assigned.

We’ll embrace all people by: 

·         Treating everyone with dignity and respect. 

·         Opening more doors to opportunity for others to succeed. 

·         Growing talent and people. 

·         Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.  

·         Taking action against discrimination. 

·         Honoring our differences and how we collaborate. 

·         Educating staff, patients and the communities we care for. 

·         Restoring hope and freedom, together. 

Customer Service Responsibilities                                                                                               

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. 

Responsibilities in Quality Improvement                                                                         

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications                                                                                                          

• Must possess an active degree in nursing, therapy, or O&P+B licensure.

• Valid driver’s license with no restrictions.

• Possesses and maintains Current Basic Life Support (BLS) certification to meet department/program protocol.

• Minimum of two years relevant experience, preference towards healthcare.

• Minimum of a High School/GED and/or equivalent experience in lieu of education.

• Proficient in documentation of patient-care.

• Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines.

Preferred Job Qualifications

• Previous experience working in a liaison, care management, clinical outreach or other access roles preferred.

• Demonstrated ability to analyze territory metrics and referral data.

• Strong presentation skills and comfort speaking in front of key referral sources.

• Able to respond to highly variable workload demands.

Physical Requirements for Essential Job Qualification

Levels:

• None (No specific requirements)

• Occasionally (Less than 1/3)

• Frequently (1/3 to 2/3)

• Majority (More than 2/3)

Remain in a stationary position: Frequently

Traverse or move around work location: Frequently

Use keyboard:  Frequently

Operate or use department specific equipment:  None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Frequently

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

Up to 10 pounds:   Majority

Up to 25 pounds: Frequently

Up to 50 pounds: Occasionally

Up to 75 pounds:  Occasionally

More than 100 pounds: Occasionally

 Other weight: Up to___ pounds None

       Other: None

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com. 

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. 

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