Manager, Mayo Clinic School of Graduate Medical Education

Mayo Clinic · Rochester

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This is a hybrid position and must be located within 100 miles of the Mayo Clinic campus located in Rochester, MN for occasional on-site expectations based on business needs.

The manager role in the Mayo Clinic School of Graduate Medical Education is a leadership role that helps shape the future of graduate medical education. The Surgery & Surgical Specialties Graduate Education Committee (GEC) Manager partners closely with physician and administrative leaders to support the education, operations and governance of Mayo Clinic’s surgical residency and fellowship programs. The role serves as the administrative leader, helping connect strategy with execution across programs and the broader school. 

This is an opportunity for an experienced leader who enjoys working across teams, solving complex problems, developing people and translating big-picture priorities into meaningful results. The Manager plays an important role in strengthening program support, advancing operational excellence and helping MCSGME continually evolve how it prepares the next generation of physicians.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities. 

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines. 

Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives. 
• Actively contribute to the development of priorities and action plans.
• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
• Develop relationships externally in support of Mayo Clinic’s goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
• Lead and mentor team through new and changing situations.
• Effectively manage team performance and difficult conversations with compassion and respect.
• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement. 
• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment. 
• Effectively manage staff assignments to meet fluctuating workload and business needs. 
• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
• Facilitate quality, safety, regulatory, and service excellence. 
• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making. 

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry. 
• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit. 
• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
• Encourage team to pursue new approaches and demonstrate business agility.  

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.
• Assist in managing budget for area of responsibility.
• Manage strategic growth to include staffing and other resources. 
• Implement, manage, and operationalize business plans and deliverables.
• Represent and communicate big picture thinking with business partners and stakeholders. 
• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

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