Marketing Admin Manager (Virtual)

Marriott Vacations Worldwide · MVC Orlando Telesales

Preferred Qualifications:

Leadership experience in a fast-paced, production-driven timeshare/vacation ownership marketing environment.
Advanced Microsoft Excel skills with the ability to perform strategic analysis, reporting, forecasting, and performance tracking.
Experience managing marketing production, lead generation, lead distribution, and workload allocation to maximize business results.
Strong analytical and business acumen with a proven ability to leverage data and insights to drive strategic decision-making.
Demonstrated success leading high-performing teams while implementing process improvements that enhance operational efficiency and productivity.

Supporting and managing all site marketing administration processes. This includes analyzing data and reports, running owner events, tracking customer issues, monitor Encore contract quality, processing all package information, tour information and managing tour manifest. Assists in ensuring all contracts adhere to policies of the site and the company, as well as all legal requirements.

CANDIDATE PROFILE

Education and Experience Required:

High School Diploma or GED
Proficiency in English (additional language required for certain positions)
Preferred - 4-year bachelor-s degree in Business Administration or related major; 1 year experience in sales administration, real estate, finance or related professional area.

JOB SPECIFIC TASKS

Maintaining Marketing Administration Goals:

Monitors Encore contract quality, procedures and methodology as well as entering them in the system and ensuring they have been charged in mortgage serve.
Manages marketing tour availability, manifest, input of tours and reviewing tour manifest to ensure the Front Desk is putting accurate information on SE, premiums, effort codes and TO information.
Runs all Cognos and OTM reporting for marketing and sales.
Daily entry and quality assurance check of all TO logs with bi-weekly TO report.
Assists in ensuring all contracts adhere to policies for the site and the company, as well as all legal requirements.
Produces First Time Buyer Report and managing what tours were first time buyers and who did not contact our Salt Lake City office. Maintains a log of this activity to send to Sales Leaders and Project Director.
Assists in ensuring all corporate and marketing policies are followed and site remains in compliance with corporate, state and federal policies regarding marketing at the site.
Processes all payments and audits marketing and sales spiffs to ensure that everything is not paid until after rescission and back-up is attached.
Produces CSS weekly report.
Distributes report to all marketing and sales leaders with recommended coaching opportunities as well as who is not eligible for future contests and spiffs based on scores.
Processes all marketing and management payroll with quality assurance checks prior to sending to corporate.
Runs overtime report and communicates to all leaders, including the Project Director.
Runs Customer Issue and Quality Assurance Log report and sends template to Salt Lake City with QA compensation and/or resolution.
Counting all banks for accounting including upstairs safe, marketing and sales front desk banks.
Runs all marketing reports bi-monthly for accounting compliance audits.
Manages all marketing and sales events including owner cruises.
Tasks include mailing, creative services, advertising, preparing documents, working with our corporate legal department and the preparation of documents, gifts, working with venders, negotiating, payment, etc.
Assists in identifying opportunities to enhance the effectiveness of business processes.
Trains and monitors associates in computer training at the site.
General duties from the DOM and or the PD.

Managing and Conducting Human Resource Activities:

Assists in recognizing and celebrating team successes.
Assists the DOM and the Sr. Marketing Manager to coordinates staff schedules to accommodate peak periods as well as slow periods.
Supports the development, mentoring and training of employees.

Additional Responsibilities:

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Demonstrates personal integrity.
Uses effective listening skills.
Demonstrates self confidence, energy and enthusiasm.
Manages group or interpersonal conflict effectively.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

MANAGEMENT COMPETENCIES

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution and Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships and Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company-s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability and Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Personal Expertise and Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
Sales Ability and Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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