People Process & Operations Manager
Nscale · London
About Nscale
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
About the Role
We're seeking a People Process & Operations Manager to design, build, and scale the operational backbone of our rapidly growing People function. This is a high-impact, hands-on role where you'll work closely with HR leaders, Finance, and cross-functional stakeholders to ensure flawless execution across people operations, data integrity, and process excellence.
You'll own the end-to-end operational delivery of people programs—from employee onboarding and offboarding to compensation administration, benefits management, and HR systems. This role is ideal for someone who thrives in ambiguous, fast-moving environments, loves building systems from first principles, and takes pride in creating clarity and efficiency where complexity exists.
What You’ll be Doing
- People Operations & Administration
- Own and evolve our employee lifecycle management: onboarding, offboarding, role changes, and transfers across multiple locations
- Manage benefits administration, and payroll data delivery coordination ensuring accuracy and compliance across regions (across EMEA, APAC and AMER)
- Maintain employee records and documentation with meticulous attention to detail and data security
- Process personnel actions swiftly and accurately, serving as a trusted point of contact for employees and managers
Data Management & Reporting
- Build and maintain the Workday as a single source of truth for people data
- Conduct regular data audits to ensure data quality, consistency, and compliance across systems
- Reconcile Workday against external data sources
- Prepare insights for the business for leadership, boards, and external stakeholders
Process Design & Continuous Improvement
- Design, document, and continuously improve People processes and workflows (e.g., leave management)
- Identify process bottlenecks and implement automation opportunities to reduce manual work
- Establish standardized templates, standard operating procedures, and best practices across the People function
- Partner with cross-functional teams to ensure People processes align with business requirements
- Build scalable infrastructure for processes that will support rapid growth
Systems & Technology
- Manage and optimize Workday, ensuring system configurations support evolving business needs
- Oversee Workday system integrations (payroll, finance, benefits and more)
- Implement and manage process automation tools where appropriate (e.g., automated workflows, AI agents)
- Support data migration projects and system implementations with accuracy and care
Compliance & Governance
- Ensure People processes comply with employment law and regulations across all geographies where we operate
- Maintain up-to-date employment contracts, policy documentation, and regulatory filings
- Support external audits and compliance reviews with thorough, well-organized documentation
Strategic Partnerships
- Act as a trusted operational partner to People Team leadership
- Support the People team in designing and rolling out new programs
About You
Skills & Experience
- 5+ years of experience in People Operations, HRIS management, or HR administration, ideally in fast-growing tech or scale-up environments
- Deep familiarity with HRIS platforms (Workday experience is a plus)—hands-on configuration, implementation and data management experience preferred
- Exceptional attention to detail with strong organizational and documentation capabilities
- Advanced proficiency in data manipulation (data analysis, pivot tables, dashboards) and comfortable with data-driven decision-making
- Practical knowledge of multi-jurisdictional employment law and compliance (US, UK, EU preferred)
- Experience designing and optimizing People workflows and processes at scale
- Strong communication skills: able to explain complex HR concepts clearly to technical and non-technical stakeholders
Mindset & Qualities
- Self-starter with a bias toward ownership, pragmatism, and shipping useful solutions
- Comfortable in ambiguous, early-stage environments where you'll help define standards and best practices
- Proactive problem-solver who spots issues early and escalates appropriately
- High bar for accuracy and process integrity—you take pride in clean, auditable records
- Energized by building scalable systems and processes that multiply team impact
- Collaborative and capable of influencing across functions without authority
- Curious about HR technology and best practices; committed to continuous learning
Nice to Have
- Familiarity with global payroll operations or multi-currency environments
- Knowledge of HR compliance frameworks (SOC 2, ISO 27001, etc.)
- Leading HR transformation projects or system migrations
- Background in operational analytics or business intelligence
- People management experience
Equal Opportunities Statement
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.