Unit Coordinator

Job Description:

This role is a part-time day shift from 7:00AM - 3:00PM with every other weekend.

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit.  This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization.  The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners.  In a fast-paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES:

• Service Orientation and Customer Focus

• Greets individuals coming to the unit, provide directions, information, responds to needs and requests.

• Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse.

• Performs service recovery and communicates as a care team to achieve the desired patient outcome.

• Maintains high standards of service to patients, physicians and other hospital departments.

• Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion.  Does not support or take part in disruptive or negative behavior.

• Participates in performance improvement initiatives.

• Keep an orderly unit, maintains efficiency on the unit.

• Orients patients, family members and care partners to the “Welcome Folder” and all of the contents.

• Planning, Prioritizing, Problem Solving and Decision Making

• Prepares compiles and maintains the patient’s medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.

• Complies with hospital attendance policy and department staffing policy and rotations. 

• Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team.

• Responds to crisis in a calm, efficient manner, directing others concisely.