Onboarding Coordinator
LanguageLine Solutions · Makati City
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Job Description:
Employment Type: Full-Time
Work Setup: Initial work arrangement 100% onsite minimum 90 days at Ayala Avenue, Makati.
After 90 days: Hybrid work setup may be considered after consistent performance and attendance at Ayala Avenue, Makati.
Job Summary
We are seeking a detail-oriented and organized Onboarding Coordinator to drive seamless onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a vital part in ensuring timely, accurate, and compliant onboarding by maintaining clear communication with candidates, recruiters, and internal stakeholders in a fast-paced, US-based business environment.
Key Responsibilities
- Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable state and city compliance forms.
- Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
- Provide timely status updates to recruiters and relevant stakeholders.
- Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.
- Verify the completeness, accuracy, and compliance of onboarding records.
- Handle multiple onboarding files while meeting deadlines and turnaround expectations.
- Manage system access requirements, including passwords and identification records.
- Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
- Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.
Qualifications and Experience
- At least 1 year of BPO or shared services experience.
- Experience supporting US-based business operations or administrative processes.
- Previous graveyard or night-shift experience.
- Stable employment history with minimal short-term job changes.
- Background in onboarding, HR, payroll, benefits, customer support, or related administrative functions is an advantage but not required.
- Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.
- Proficiency in Microsoft applications is required (Microsoft Word, Excel, Outlook etc.)
Required Skills and Competencies
- Strong organizational and time-management skills.
- Excellent written and verbal communication.
- High attention to detail and accuracy in documentation.
- Ability to work independently in a fast-paced environment.
- Professional communication with candidates, recruiters, and internal stakeholders.
- Strong follow-through and ability to meet deadlines while handling multiple priorities.
- Capacity to manage approximately 50 active onboarding files and 25 new candidates per week.
What We Offer
- Competitive salary package + Performance incentives + onsite program allowance
- Comprehensive HMO coverage
- Early regularization eligibility
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What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
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