CSC Campaign Development Sr Specialist
Philip Morris International · Prague
Campaign Development Sr Specialist
Turn business needs into campaign that frontline teams can deliver with confidence
Location: Prague
Working Pattern: Hybrid (3 office days, 2 home office)
At PMI, we've chosen to do something incredible. We've transformed our business and are building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom o dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Join our Customer Service Center team and shape campaign that turn approved business needs into clear, customer-focused experiences. You will connect content, training and operational readiness so internal teams and external partners can execute every campaign effectively.
What you will do
- Develop campaigns from approved brief, through launch and post-implementation review
- Translatae business requirements into campaign concepts, customer journeys, and communication approaches
- Create and maintain call scripts, questionnaires, playbooks, and support campaign materials
- Coordinate campaign preparation across Customer Service Center, Operations, Commercial Planning, Customer Experience and external partners
- Define training needs, prepare briefings, and supervise readiness activities, delivery by external vendors
- Own survey objectives, questions, answer structures, and content approval before deployment
- Maintain campaign standards and knowledge repositories, capture lessons learned and drive continuous improvement
Skills & Capabilities
- Critical Thinking, Data/Driven Decision Making, Stakeholder Engagement, Customer Insights & Analytics
- Campaign management, from brief to launch and review
- Customer journey design and customer-focused communication
- Content development, including scripts, questionnaires and playbooks
- Stakeholder management across commercial and operational teams
- Operational readiness and external partner coordination
- Ownership, collaboration and continuous improvement mindset
- University education, Czech/Slovak native speaker, Advanced level of English
Rewards & Benefits
- Flexible working hours and hybrid work options
- 25 vacation days plus 4 health days
- Simmer and winter allowance
- 15,000 BenefitCafe points and a Multisport card
- Pension contribution
- Opportunities for professional development and international career growth
Application Process
- CV review
- Interview with Talent Acquisition and an online cognitive assessment
- Interview with the potential manager
- If relevant, a final online discussion with a senior stakeholder
Equal opportunities
We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued and empowered to reach their full potential.
We encourage applications for people of all backgrounds and identities and provide reasonable accommodations to ensure an accessible recruitment process. If you need support or adjustments during your application, let us know - we're here to help you succeed.
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