Customer Care Manager - French Market 🇫🇷
Qonto · Barcelona
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as a Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Julie, our Team Lead.
➡️ What you'll do
- Resolve client tickets end-to-end: Solve problems across chat, email, and occasional video calls for clients in the French market.
- Investigate before you answer: Dig into account activity, company profiles and transaction history to find the right solution.
- Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.
- Partner with Product and Tech to resolve bugs and feature requests that need cross-functional problem-solving.
- Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.
➡️ What we're looking for
- A natural problem-solver: You’ve worked directly with clients in a customer care or a similar role, and you enjoy solving tricky, ambiguous problems rather than passing them on.
- Sharp communication: You speak and write fluently in French and English, with a clear, professional style whether you’re on chat, email or a call.
- AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.
- Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.
➡️ What we can offer you
- Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.
- Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
- A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks.
- Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.
➡️ Your future manager
Your manager will be Julie, Team Lead in Account Management, based in Barcelona.
- Her background? Julie joined Qonto as a Customer Care Manager. In less than two years she went from Customer Care Manager to Team Lead. Along the way she ran Account Management trainings and was the go-to person between Product and Customer Care for feature launches.
- What does she bring to the team? Julie gives clear guidance and regular coaching, then trusts her team to own their work independently. She knows the role from the inside, so she can help you ramp up fast and grow at your own pace.
🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)