Learning Partner
Riverside Group · Liverpool · £45,826 (stated in the posting)
Job Title: Learning Partner
Contract Type: Fixed term for up to 12 months
Salary: £45825.81 (£50476.27 is achieved after 12 successful performance in the role)
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday
Location: Speke, Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Learning Partner
As a Learning Partner, you will work closely with business project groups to understand what colleagues need and design practical, scalable and measurable learning solutions that make change easier to adopt. You will use modern learning principles, learning experience design and performance consulting to support project outcomes and help colleagues apply learning in real situations.
About you
We are looking for someone with
- Experience of supporting business projects, change activity or cross-functional teams to improve implementation, adoption and performance.
- Strong learning design skills, with experience of creating engaging, people-centred learning using modern learning principles, learning experience design and design thinking.
- Strong performance consulting skills, with the ability to explore challenges, influence recommendations and support measurable impact.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. If required
Applications may close before the deadline, so please apply early to be considered.
Role Profile
- Collaborate with business project groups and the Learning & Development team to understand project goals, colleague impact, performance needs and learning requirements.
- Use performance consulting to explore challenges, test assumptions and recommend learning or performance support that meets business priorities.
- Design practical, scalable and user-centred learning using modern learning principles, user experience (UX) thinking, design thinking and creative approaches such as scenarios, nudges, practice activities and digital resources.
- Lead learning activity for assigned projects, from needs analysis and design through to delivery, evaluation and continuous improvement.
- Support project governance by representing learning requirements, tracking decisions, risks, actions and dependencies, and aligning activity to project milestones.
- Help colleagues adopt change by creating learning, prompts, practice and reinforcement activity that support new systems, processes or ways of working.
- Create clear design briefs, learner journeys, content outlines, facilitator guides, digital resources and performance support tools.
- Facilitate workshops, discovery sessions and design conversations to gather insight, test ideas and build shared commitment.
- Build positive working relationships with senior stakeholders, project leads, subject matter experts and delivery teams, offering clear advice, constructive challenge and evidence-based recommendations.
- Consider value for money, effort, resource, scalability and impact when shaping learning solutions.
- Look for opportunities to add value across projects and recommend learning solutions that strengthen adoption, engagement and performance.
- Use feedback, data and project insight to understand impact, share progress and recommend improvements.
- Work with internal teams, suppliers and subject matter experts to make sure solutions are accurate, inclusive, accessible and consistent.
- Manage a range of project priorities, adapting quickly to changing needs while maintaining quality, pace and a positive colleague experience.
Person specification
Knowledge, Skills and Experience
Essential
- Experience of supporting business projects, change activity or cross-functional teams to improve implementation, adoption and performance.
- Strong learning design skills, with experience of creating engaging, people-centred learning using modern learning principles, learning experience design and design thinking.
- Strong performance consulting skills, with the ability to explore challenges, influence recommendations and support measurable impact.
- Experience of working in a customer-focused, public service or regulated environment, with the ability to consider colleague experience, customer outcomes, organisational priorities and value for money.
- Experience across the learning lifecycle, including needs analysis, solution design, delivery, evaluation and continuous improvement.
- Confident facilitation skills, with the ability to lead discovery sessions, workshops and stakeholder conversations in an inclusive and engaging way.
- Strong stakeholder engagement skills, with the ability to build trust, manage expectations and communicate clearly with a range of audiences.
- A creative, curious and practical approach, with confidence to bring fresh ideas that are inclusive, engaging and easy to apply.
- Strong organisation and agility, with the ability to manage priorities and adapt to changing project needs.
- Knowledge of change management, behaviour change, service design, agile working or continuous improvement.
- Ability to use feedback, data and insight to understand effectiveness and make evidence-based recommendations.
Desirable
- CIPD qualified and/or a recognised qualification in learning, instructional design, learning experience design, coaching or facilitation.
- Experience of using digital learning tools, authoring tools, learning platforms or content creation software.
- Experience in the housing sector or another complex, customer-focused organisation would be helpful.