Software Asset ServiceNow Analyst

SAIC · Richmond

SAIC is seeking a Software Asset ServiceNow Analyst to support enterprise Software Asset Management (SAM), Configuration Management, and IT Operations activities for a major state & local government customer. The successful candidate will help ensure software assets, licenses, entitlements, and configuration records are accurately tracked, maintained, and governed throughout their lifecycle.

This position supports software asset visibility, license compliance, entitlement management, inventory reconciliation, and configuration data integrity across enterprise environments. The analyst will work closely with IT Operations, Service Configuration and Asset Management, Procurement, Cybersecurity, Engineering, and Service Management teams to ensure software assets remain current, compliant, and aligned with organizational standards and business requirements. This work supports the governance of configuration items, change control, status accounting, and audit activities.

This role stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Software Asset Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives.

Key Responsibilities:

Drive execution of creation, maturity and maintenance of Software Asset and Configuration Items in the CMDB
Maintain software assets, entitlement, and configuration records within ServiceNow and the related enterprise systems ServiceNow integrates with
Monitor software inventory, software titles, license utilization, and entitlement data to ensure accuracy, completeness, and compliance
Perform reconciliation activities across tools, software inventories, CMDB records, and licensing data sources
Reconcile Software from authoritative user source systems against deployments in the software asset and configuration system tables
Track software lifecycle status, version currency, and supportability
Manage Software True Up and provide recommendations
Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
Facilitate software asset governance activities, including license compliance, audit readiness, and entitlement validation
Analyze the impact of infrastructure and application changes on software asset, entitlement, and configuration records
Maintain Configuration Item (CI) data and software relationships within the ServiceNow CMDB
Identify, investigate, and resolve discrepancies involving software installations, licenses, entitlements, and asset records
Develop data visualizations, dashboards, and metrics supporting software asset management, compliance, and operational readiness
Support Configuration Management and Change Management processes to ensure software records remain aligned with approved changes
Recommend and document procedures, standards and operating practices related to software asset and configuration management
Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality processes
Support hardware asset management as backup
Communicate work activities and outcomes effectively by using dashboards, power points, and data visualizations to enhance visibility and awareness
Shepherd customization of CMDB consoles and dashboards
Understand the holistic view and impacts of software changes across the Service Management disciplines
Provide data and support for supplier invoicing and customer charge back
Enact software asset audit practices and conduct audits to ensure data integrity
Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software data
Liaise and train internal partners whenever necessary
Plans and implements process and service improvements based on experience and best practice knowledge
Awareness of relevant government policies, regulations, and guidelines related to software management and puts actions in place to attest compliance

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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