Director, Order to Cash (OTC) & Credit
SC Johnson · Frimley
SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.
ABOUT THE ROLE
The Director, Order to Cash (OTC) & Credit will report to the Senior Director, Shared Service Center in EMEA. This role is responsible for strategically overseeing and optimizing the comprehensive order fulfillment and customer accounts receivable collection process. This position is accountable for over $2Bn annually of order processing, invoicing, cash collections, credit and dispute management with our customers for the EMEA businesses of SCJ.
The Director will lead a team of 150 employees and contractors and directly manage 6 individuals: Customer Fulfillment European Domestic and SCJP Manager, Customer Fulfillment AMET Domestic and Export Manager, OTC Capability & Pricing Manager, 2x Credit & Collections European Managers, Credit & Collections MENAPT Manager.
The ultimate success being to drive transformative improvements in SCJ’s end-to-end Order to Cash process, fostering collaboration across the functions, our clients (Finance, Sales, CSC, Product Supply) and customers while protecting SCJ’s largest asset of Accounts Receivable.
KEY RESPONSIBILITIES
Customer Fulfillment (Order to Delivery)
- Provide leadership and direction to the customer fulfillment team, focusing on mentoring, performance evaluations, and professional growth.
- Implement strategies to optimize order processing accuracy, efficiency, and timeliness.
- Track and analyze fulfillment and delivery KPIs to generate actionable insights that drive improvements.
- Build and nurture collaborative relationships with key customers and cross-functional teams, proactively resolving fulfillment challenges and aligning goals.
- Advocate for the customer within the organization, championing exceptional service and ensuring alignment with established processes.
Credit & Collections/Cash App & Deductions (Delivery to Cash):
- Minimize Days Sales Outstanding by creating efficient invoice and collection strategies and dispute management resolutions.
- Maintain clean customer ledgers and protect against invalid customer expenses.
- Manage Customer & Vendor bad debt risk via active credit limit authorizations, thorough credit reviews of new and existing customers/vendors, and active involvement with contracted credit service providers/trade credit groups.
- Actively manage SCJ’s high risk customer list and communicate to SCJ Leadership.
- Monthly KPI analyses and commentary to ensure broader commercial team awareness.
- Negotiate disputed payments, invalid deductions and payment terms with customers.
- Lead the bankruptcy process for customers that file for bankruptcy.
COE/Systems/Reporting/Controls:
- Manage a Center of Excellence team to ensure Training, work instructions, new employee onboarding is in place and drives process efficiencies.
- Implement and automate OPEX and Lean projects to maintain efficiencies and effectiveness of the team.
- Manage SAP and OTC systems to improve capabilities and controls. Lead and support commercial developments and BPT OTC enhancements and testing.
- Lead internal and external audits for controls, risk assessments, and financial accuracy.
- Ensure OTC KPI’s and Metrics are in place and generate actionable improvements.
- Deliver clear leadership through goal setting, individualized coaching, and comprehensive training initiatives.
REQUIRED EXPERIENCE YOU’LL BRING
- Bachelor’s degree in Finance/Accounting or Supply Chain
- Credit Management experience
- 15+ years of direct relevant experience and management of large teams
PREFERRED EXPERIENCES AND SKILLS
- Project Management and Execution Excellence – Leveraging knowledge of SCJ’s systems and financial processes to develop and execute projects plans. Ability to effectively manage multiple projects/tasks at the same time.
- Business and Technical Aptitude – Demonstrated understanding of the linkage between systems, business operations and processes, and resulting financial transactions.
- Continuous Improvement & Simplification ability (i.e. Lean, Six Sigma, etc.)– Applying a continuous improvements framework to resolving issues, seeking new ways to enhance performance, improve KPI’s and/ or transform the business/industry.
- Effective Communication Strong verbal and written communication skills; ability to communicate clearly and concisely with all levels of the organization and external customers.
- Strategic Thinking – Creating and communicating SCJ’s Credit & Collection strategies and priorities to cross-functional teams and external customers.
- Influencing- Garners support for initiatives from Sales, Supply Chain, BPT and Finance by gaining respect of others, and inspiring trust and confidence.
- Negotiation – Negotiate courageously to resolve customer issues towards Win/Win outcomes that maintain strong customer working relationships.
- Systems Proficiency-Familiarity with SAP R/3 and Credit Management. Proficiency with Excel, Word, and Power Point. Quick adaptability to multiple computer systems.
- Financial Acumen-Strong finance and accounting background with ability to read and assess P&L and Balance Sheet risk. Knowledge of SCJ Customers’ financials and margin structures a bonus.
- Learning Agility-Proven, successful track record showing steady increase in responsibilities.
- Analytical Thinking-Demonstrated analytical skillset (i.e., invoice discrepancy resolution, complex financial analysis, discounted cash flow, project valuation) and financial statement management.
- Collaborative-Proven ability to garner cross-functional support and make meaningful contributions to a team. Ability to influence, lead projects and effectively collaborate to produce results.
JOB REQUIREMENTS
- Full-time
- Travel typically less than 5% -10%
- Office work environment
- Remote work available once a week for eligible employees
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.