Junior Customer Operations Executive
Smarkets · MT
Smarkets: Predicting the Future of Betting
Smarkets runs one of the world’s most sophisticated prediction markets, handling over £29 billion in volume since 2010 and engaging 200,000+ traders globally. We’re a technology company that happens to revolutionise betting - from sports to political markets, to delivering the sharpest prices and the fairest odds.
At the heart of our success are our people. We create a high-performance environment where exceptional talent can thrive, blending deep business experience with a commercial mindset to drive strategic growth.
If you’re ready to help shape the future of prediction markets with cutting-edge technology and a customer-first philosophy, Smarkets is where you belong.
The Team
As a Junior Customer Operations Executive, you will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email, as well as ensure that the site is live and accessible.
Role expectations and responsibilities
You will be answering customer queries, processing payments and reviewing customer documentation, as well as collaborating with other teams to make sure that issues impacting customers are identified and resolved in a timely manner.
Above all else, providing an exemplary level of customer support and user experience is the main focus of the role.
Responsibilities:
Provide outstanding customer support via email, live chat and social media
Verify customer documents (KYC)
Troubleshoot customer queries, providing fast and accurate solutions
Resolve technical and transactional issues, including deposits, withdrawals and login problems
Collaborate with the customer operations team and wider company to offer the best possible customer experience
Adhere to internal policies and external regulations
Role Requirements:
Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels. English level C2 is essential
Strong computer literacy skills
Outstanding attention to detail, problem solving and time management skills
Ability to handle high-pressure situations and manage multiple queries simultaneously
Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays
Nice to have:
6 months+ experience in igaming or customer operations/support
Additional languages - especially Swedish
Knowledge of sports betting and betting exchanges
Passion for sports
Values
Push to Win: We set ambitious goals and relentlessly pursue them, always striving for excellence.
Make Others Better: We lift each other up, share knowledge, and celebrate team success over individual achievement.
Give a Shit: We care deeply about our work, our users, and the impact we make.
Be a Pro: We take ownership, act with integrity, and consistently deliver to a high standard.
Bring the Energy: We bring positivity, curiosity, and enthusiasm to everything we do, inspiring those around us.
Culture Fit: These values define how we succeed as a team. If this isn’t you, this may not be the right place. We hire people who thrive in a fast-paced, collaborative, and ambitious environment.
Perks & Benefits
We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Your work with us will make an impact and your voice will be heard.
We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development.
These include:
Stock options which vests over 4 years
Pension scheme - An impressive pension scheme via - we will match 6% if you choose the same
Private Health insurance
We want to continue to invest in all our employees and do so by providing a €1000 yearly education budget that can be used on courses, conferences, books or training
Flexible working
20 days a year of globally working - we provide the ability to work from anywhere in the world for up to 20 days a year.
What happens next?
CV application review - We will review it as quickly as possible
Take-Home Task - At-home assignment to show off your skills
Let’s chat - Quick chat with our team about your experience and the role
Experience and Mindset Chat - Cultural Fit
Final Interview - Hiring Manager Interview + LT chat
Diversity & Inclusion
We’re an equal opportunities employer and celebrate diversity in all its forms. If you need any adjustments during the recruitment process, please let us know — we’re happy to accommodate your needs.