IT Real-Time Crime Center (RTCC) Technology Manager

Spokane County · Information Technology · $88,745–$124,194 (stated in the posting)

Apply on the company website

Note: Current Employees must use the Workday Dashboard career section to apply for this position.

Employee Type:

Department:

Salary:

Scheduled Weekly Hours:

Overtime Eligibile:

Job Posting Date Range:

Job Summary:

Job Description:

The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:

• Resume
• Cover Letter

ESSENTIAL JOB FUNCTIONS

• Develops, presents, and recommends projects and necessary equipment or software proposals to staff and management groups. 
• Provides analysis and design of new and existing software, hardware, AV needs, conducting customer interviews to determine system requirements, coordination of user requirements with existing and projected computer capacity and capabilities, determination of appropriate system platform and applications to meet end users’ needs, testing, user training, coordination of ongoing maintenance, including enhancement requests. 
• Installs and provides ongoing support of vendor-supplied applications and/or AV systems; assists in needs analysis and review/recommendation of applications/AV systems; provides conversion assistance; implements planning and testing; servers as primary contact point for vendor support and ongoing application of vendor-supplied maintenance ‘fixes’; and provides ongoing support for new system releases (conversion, testing, and implementation). 
• Perform quality assurance functions to ensure accuracy of information. 
• Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and related logging procedures and location of cameras.  
• Evaluates server, software, hardware including AV equipment, and network service outages to ensure they are resolved in an orderly, timely manner and to reduce instances and recurrences. 
• Analyzes and resolves technical problems as they happen. 
• Provides cost estimates for new computer and AV system technology, upgrades parts and peripherals. 
• Sets up workstations with computers and necessary peripheral devices. 
• Develops and maintains documentation of network and AV architectures, troubleshooting of issues, network data gathering, trending and analysis, ensuring that AV hardware and software is prepared to meet the needs of the organization. 
• Assists and advise SRECS on installation of radio equipment. 
• Assess LE need for alerts and automations, and ability to setup those alerts and automations. 
• Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed. 
• Oversees data integration from various sources, such as emergency dispatch systems, surveillance cameras, social media platforms, and law enforcement databases. 
• Assists, trains, and serves as an escalation point for employees in lesser technical classifications. 
• Assists with the maintenance of servers, software, hardware and AV equipment at their current supported release levels and ensures that implementation conforms to departmental standards.
• Participates in and conducts meetings with customers, vendors and associated staff.
• Is responsible when necessary for after-hours and on-call duties.
• Performs other related duties as required/assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in Computer Science or closely related field plus five (5) years of in-depth technical experience or a combination of experience and education.
• In lieu of degree, additional relevant training, certification, or experience that would provide the required knowledge, skills and abilities will be considered.
• Successful completion of background check, including but not limited to, comprehensive criminal history check. 

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of remote camera technology, including maintenance practices.
• Knowledge of concepts and techniques for operation and administration of AV hardware/software platforms and systems. 
• Knowledge of a wide range of in-depth technical understanding across IT disciplines.
• Knowledge of IT department's infrastructure, including current applications, systems, user access needs and requirements for authorization.
• Knowledge of the principles and practices of public sector organizations; public sector financial and organizational business practices.
• Knowledge of current trends, issues and legislation relating to IT in public sector organizations.
• Knowledge of remote camera technology, including maintenance practices. 
• Knowledge of surveillance & security camera systems, data/video capturing, video archiving, and cloud storage methodology. 
• Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
• Skilled in establishing and maintaining effective working relationships as necessitated by work assignments.
• Skilled in communicating technical information to non-technical users, in one-on-one or group settings.
• Skilled in areas of leadership.
• Skilled in areas of problem solving
• Skilled in areas of managing multiple priorities.
• Skilled in areas of cost/benefit analysis.
• Skilled in areas of conflict resolution.
• Ability to plan, direct and supervise the work of technical employees.
• Ability to use system and network administration utilities, management and tools. 
• Ability to critically evaluate systems and routines, to communicate a clear vision of the ‘big picture’ as well as the ‘small details.’
• Ability to evaluate and recommend software/hardware.
• Ability to maintain a working knowledge of technical trends in the data processing field.
• Ability to plan, test, and install upgrades and patches to enterprise software and hardware; triage, troubleshoot, and apply fixes to restore service and get users back online.
• Ability to document and communicate software application issues and recommend changes.
• Ability to become a liaison between end users and the technology vendors, to help identify user needs, software/hardware shortcomings, and future enhancements.
• Ability to notify technology and service suppliers and manage correction and resolution.
• Ability to train and provide technical support to team members and/or end users.
• Ability to react well under pressure, maintain confidentiality, and meet deadlines.

BEHAVIORAL STANDARDS

All County employees are responsible for contributing to a safe and positive work environment, actively demonstrating the County values in their daily work and interactions:

• Respect:   Appreciating and valuing customers, other County employees and County leadership by showing courtesy, friendliness and fairness.  Communicating in a productive and professional manner.   
• Accountability:   Honoring and delivering on commitments by taking responsibility for personal actions and results; being a responsible steward of public resources and the trust County residents have placed in each of us.
• Integrity:   Modelling transparent and ethical behavior and demonstrating it with honest and trustworthy behaviors and actions; leading by example and performing work to the highest standards.
• Innovation:   Striving for excellence by actively pursuing opportunities for new and improved methods, procedures or technologies; fostering an environment of engagement and empowerment and embracing continuous improvement.

WORKING CONDITIONS  

• The work environment is primarily inside, where the noise and temperature levels are moderate.
• Some outside tasks can be assigned.  

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. As every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may reasonably be considered incidental in the performing of their duties as though they were included in this job description.

Total Compensation:

Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

Please select the link below to view Spokane County Benefits:

• Benefits | Spokane County, WA

More jobs at Spokane County · Other jobs in Information Technology