Operations Manager-Facilities Management Soft Services

Transguard Group · United Arab Emirates

We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management in Dubai.

Scope: Operations Manager-Facilities Management Soft Services is responsible for overseeing all aspects of cleaning operations, ensuring the delivery of high-quality cleaning services, maintaining client satisfaction, and managing the staff efficiently. This role requires strong leadership, organizational and problem-solving skills to ensure that all cleaning activities are conducted to the highest standard.

Financial

Ensure daily deployments to be maintained as per the contractual.
Ensure invoices information and client approvals to share to within the stipulated time frame.
Ensure to monitor all contract spending under the budgetary line.
Ensure contractual KPIs are maintained as per scope.
Identify and implement cost saving initiatives without compromising on service standards.
Manage the inventory of cleaning supplies and equipment ensuring adequate stock levels are maintained.

Customer

Responsible for the coordination with all internal stake holders for new contract mobilization.
Maintain healthy and effective business communication with Internal department.
Develop and maintain a good working relationship with clients and hold regular meetings to ensure the smooth running of the contracts.
Timely actions on client escalations and other operational needs.
Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
Identify opportunities for process improvements and implement innovative solutions to enhance efficiency and effectiveness.
Ensure all cleaning operations comply with health and safety regulations and company policy.
Provide training staff in safe cleaning practice and proper use of cleaning chemicals and equipment.

Process

Ensure the work schedules to be created in line with contractual scope for seamless delivery.
Maintain, Monitor, and review all service level agreements within the contract scope of work monthly basis.
Report any service variations to the contract to the account manager and ensure that these are reviewed and agreed with client.
Effective utilization of CAFM systems
Maintain accurate records of cleaning activities, staff performance inventory levels and financial performance.
Prepare regular reports for senior management on operational performance, client satisfaction and financial metrics.
Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
Conduct regular inspections of cleaning activities and site to ensure quality standards are met.
Develop and maintain a system for client feedback to continuously improve the service delivery.

Innovation

Identify and implement technology solutions.
Improve cleaning effectiveness by developing new cleaning methods.
Creating customized cleaning solutions.

Selection Criteria

3- 5 years’ experience in a similar capacity
Bachelor’s degree
Certified in BICS preferred
Excellent English written and communication skills.
Valid UAE driving license.
Extensive knowledge of computer/ reporting systems
Excellent knowledge of CAFM systems.
Strong organizational and problem-solving abilities.
Ability to manage multiple priorities and work under pressure.
Regular travel to client sites for inspections and meetings
May require working outside of regular business hours to meet client needs.

Offering flexible solutions for all the UAE’s staffing needs since 2001, Transguard Group is the region’s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region’s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they’re needed.

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