Student Development Specialist II - Operations & Events Coordinator

Texas A&M University System · College Station · $4,312/month (stated in the posting)

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Agency

Department

Who we are

The mission of the Department of Recreational Sports is to promote activity, wellness, and development by providing high-quality experiences and facilities for the students and community of Texas A&M University.  

What we want

The Student Development Specialist II is responsible for assisting the Assistant Director for Operations, Reservations and Events with the management of events in all Rec Sports Facilities. Additionally, this position provides support in managing Rec Sports Facilities. This position works directly with the Operations and Events student staff, including recruiting, hiring, training, and evaluating employees. This position serves as the Rec Sports primary representative and liaison with Kinesiology and Sport.

Maintains day-use lockers and operational equipment at the Polo Road Rec Center and Student Rec Center; managing inventory of supplies and performing repairs as needed. Manage inventory of rental equipment and resale products. Plans and facilitates regular student employee socials for staff within the Operations and Events area. Manage the inventory of staff incentive program rewards. Support in the development of the graduate assistant working in the operations unit.

What you need to know

Salary: $51,750/annually.

Special Note: A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.

Schedule: This position may require work beyond normal office hours and/or work on weekends

Qualifications

Required Education and Experience

• Bachelor's degree or equivalent combination of education and experience.
• One or more years of experience recreation/sports or related field.

Preferred Qualifications

• Experience coordinating operations and events across multiple indoor/outdoor recreation or athletic facilities
• Experience coordinating a variety of events for university, student, and community groups including tournaments, camps, and banquets
• Experience recruiting, hiring, onboarding, training, scheduling, and supervising part-time and/or student employees
• Experience developing and facilitating staff training related to operations, customer service, safety, or event management
• Budget oversight experience including purchasing supplies, preparing event invoices, and processing staff payroll
• Experience distributing, collecting, and analyzing post-event feedback
• Experience working with Accruent EMS event management software
• Experience working with 7PointOps operations software
• Experience working with WhenToWork scheduling software
• Experience with Microsoft Outlook, Teams, and Visio software
• Graduate degree in sport management, recreation management, event management, higher education administration, or similar field 

Knowledge, Skills, and Abilities

• Ability to effectively communicate both orally and in writing
• Ability to positively and professionally interact with clients and staff
• Excellent communication and presentation skills
• Strong interpersonal and organizational skills
• Working knowledge of office software and instructional programs
• Knowledge of principles and methods for training and instructing individuals and groups
• Skilled in utilizing various learning and active listening strategies
• Ability to orally comprehend and express information and use inductive and deductive reasoning
• Ability to facilitate and adapt course and the course content
• Ability to positively and professionally interact with clients and staff, groups of various sizes
• Ability to multitask and work cooperatively with others
• Ability to move light, medium or heavy objects.
• Ability to work outdoors exposed to various weather conditions, potential allergens, elevated noise levels, and heat
• Ability to travel independently to other and/or remote locations by driving and/or flying on commercial airlines

Responsibilities
Event Management

• Collaborate with the Assistant Director for Operations, Reservations, and Events to provide support for events hosted at Rec Sports facilities, including, but not limited to, banquets, tournaments, meetings, camps, and tailgates.
• Serve as primary point of contact for internal and external customers who host events and practices at Rec Sports facilities.
• Manage all logistical aspects of facility rentals including coordinating event details, conducting pre-event walkthroughs, scheduling staff, risk management and preparing client agreements.
• Distribute, collect, and analyze post-event feedback forms and respond to operational issues, incident follow-up, or recommendations for future events.
• Review and enforce departmental policies including reservations, cancellation, catering, and inclement weather.
• Responsible for creating Everyday User accounts for groups to request event spaces and assists with managing all virtual event requests.
• Determine suitability of events for rentals based on departmental programming, open recreation needs and departmental and institutional missions.
• Maintain audiovisual equipment for events including regular testing, preventative maintenance, and coordinating repairs as needed.
• Use independent judgement and problem-solving skills with each client to minimize risk and ensure a successful event.
• Generate comprehensive event information materials for student staff and be available for decision-making and problem solving any issues or concerns.
• Assist with the management and logistics of annual camps as well as large events/tournaments.
• Connect Rec Sports Operations and Events team with important user groups including Athletics, Kinesiology and Sport Management, Destination Bryan, and Visit College Station.  

Staff Supervision

• Hire, train, evaluate, supervise, and schedule Event Student Assistants.
• Assist with the overall training and development of the Operations & Events student staff (200) in addition to event-specific training.
• Provide guidance, direction and planning for facilities staff in-services and meetings.
• Scheduling and coordinating regular student staff social events for the Operations and Events area. 
• Manage inventory of student employee incentive system rewards including sourcing new items and vendors, purchasing items, and distribution.

Operations Management & Administration

• Provide support for the management of the day-to-day operations at all Rec Sports facilities, including facility supervision, risk management, facility budgets, project coordination, equipment, customer service, and leadership and development of student staff.
• Assist with maintaining day-use lockers and turnstiles in the Student Rec Center and Polo Road Rec Center by performing repairs as needed and managing inventory of supplies.
• Participate in regular facility walkthroughs to examine cleanliness, maintenance issues, risk management concerns, and operational inefficiencies at Student Rec Center, Polo Road Rec Center, and Rec Sports spaces within PEAP and Omar Smith.

Budget Administration

• Assist with the overall management of the operations area budget including the Special Events revenue and expenses.
• Assist with equipment purchasing and inventory.
• Oversee employee incentive and award budget and purchasing.

Departmental Mission Duties & Customer Service

• Serve on national, university, divisional, and departmental committees as needed.
• Assists in establishing long and short-term goals of the department.
• Attend local, state, and national workshops and conferences.
• Host and present at various workshops.
• Maintain positive relationships within department, other university departments, community and vendors.
• Assists other university staff members as requested.
• Interacts with students, faculty, and staff for the benefit of carrying out the mission of the department.
• Assist with the oversight of the overall administration and management of guest programs organized and sponsored by the department, including facility use of some seminars and workshops, facility tours and information, and university sponsored programs and activities.
• Consult with the Assistant Director and respond to participant questions and concerns.

Why Texas A&M University? 

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. 

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays 

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

• Automatic enrollment in the Teacher Retirement System of Texas

• Health and Wellness: Free exercise programs and release time

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more 

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume’ or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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