People Advisor
The Owl Centre · Pontypool
This role will be based out of our Pontypool Head Office and be required to work from here at least x 2 times per week as part of a hybrid working model.
As the People Advisor at Owl, you play a key role in supporting managers and colleagues across the organisation, providing expert advice, coaching and guidance on employee relations matters, people policies and employment practices. You will work closely with managers to build their confidence and capability in managing people issues effectively, ensuring fair, consistent and legally compliant outcomes.
Alongside your employee relations responsibilities, you will take ownership of payroll administration and people data accuracy, ensuring colleagues are paid correctly and on time while maintaining robust people records and reporting.
Employee Relations and Manager Support
- Act as the first point of contact for managers seeking advice on employee relations matters, providing guidance on absence management, performance conduct, grievances, flexible working and capability issues to support concise decision making, promote fair outcomes and minimise organisational risk.
- Coach and support managers through providing guidance, advice and practical support to build confidence and capability in managing people matters effectively and in line with company policies and values, to empower our managers to handle people matters effectively.
- Provide practical, risk-based HR advice by assessing individual circumstances, organisational priorities and colleague wellbeing to support fair, informed decision-making and achieve sustainable outcomes while minimising organisational risk.
- Manage employee relations cases from initial concern through to resolution, maintaining accurate documentation and monitoring trends to strengthen manager capability, improve outcomes and minimise organisational risk.
- Prepare letters, meeting documentation and outcome communications for formal and informal people processes to support fair outcomes and maintain accurate records.
Payroll and People Administration
- Lead monthly payroll preparation and submission with the People Co-ordinator, by ensuring all payroll changes are processed accurately and within agreed deadlines so that all colleagues are paid accurately and on time and that payroll compliance is maintained.
- Act as the primary liaison with our payroll provider to resolve queries and ensure payroll accuracy through timely communication to ensure our colleagues have a reliable pay experience.
- Maintain and audit accurate employee records across HR and payroll systems by coordinating employee lifecycle changes, including new starters, contractual amendments, salary changes and leavers and ensuring compliance with payroll legislation and company policies, to support accurate payroll processing, data integrity and regulatory compliance.
Policy, Process and Compliance
- Support the review, implementation and continuous improvement of HR policies and procedures by ensuring alignment with current employment legislation and best practice, to promote consistency, maintain compliance and minimise organisational risk.
- Advise and support managers and colleagues on the interpretation and application of HR policies, while maintaining accurate and confidential employee records in line with GDPR requirements, to ensure fair and consistent people management and protect employee information.
People Data and Reporting
- Produce regular people metrics and reports by analysing absence, turnover and employee relations trends, providing insights and recommendations to support informed decision-making, identify risks and drive continuous improvement.
- Support workforce planning and organisational reporting by providing accurate, timely people data and analysis to help the People Team anticipate workforce needs, inform business planning and support organisational objectives.
Training and Development
- Deliver manager briefings and workshops on employee relations and people management best practice, building managers’ knowledge, skills and capability to manage people matters effectively and consistently.
- Develop practical guidance materials, toolkits and resources to support day-to-day people management, promoting a culture of accountability, fairness and a positive employee experience across the organisation.
You are someone who:
- Builds trusted relationships with managers and colleagues.
- Has fantastic coaching and influencing skills.
- Communicates confidently and professionally at all levels.
- Can balance empathy with sound commercial judgement.
- Is highly organised and able to manage multiple priorities.
- Demonstrates discretion and confidentiality.
- Remains calm and resilient when managing complex situations.
- Takes ownership and follows through on commitments.
You are someone who has:
- Experience working in an HR Advisory or People Advisor role.
- Great employee relations experience across a range of casework.
- Experience coaching and supporting managers on people matters.
- Experience of payroll administration and payroll processes.
- Good knowledge of UK employment law and HR best practice.
- Experience maintaining HR systems and employee records.
- CIPD Level 5 qualification or equivalent experience.
- Experience working within a healthcare, clinical or regulated environment.
- Experience delivering training or manager development sessions.
- Experience producing and analysing people data and reports.
You’re someone who lives by our values
• We are one team
• We are reliable
• We are creative
• We are passionate