Iberia Infrastructure & Cloud Manager
Unilabs · Porto
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Job Title: Iberia Infrastructure & Cloud Manager
Location: Porto
Type: Full-time – Hybrid working (~3 days/week in office)
Reporting to: Head of IT Iberia
Direct reports: 3-4 Infrastructure Engineers
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About Unilabs:
Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe’s leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people – using digital technologies in its state-of-the-art laboratories and imaging institutes – to improve the lives of close to 100 million people every year.
Role Overview:
Unilabs is undertaking a significant transformation of its core infrastructure and applications to improve service delivery, operational efficiency, resilience and alignment with its long-term strategic objectives.
The Infrastructure & Cloud Manager is accountable for the strategy, governance, transformation and service performance of infrastructure, cloud and platform services across Portugal and Spain, underpinning clinical and diagnostic operations that run 24/7.
The role leads the evolution of infrastructure services towards a secure, resilient, scalable and cost-effective target state, aligned with Group technology strategy and Iberia business priorities. It provides leadership across Cloud and Platforms; Windows, Virtualisation and Backup; Network and Connectivity; and Database, Continuity and Governance.
Working closely with Group technology teams, Cybersecurity, Iberia IT leaders, business stakeholders and external service providers, the role ensures operational excellence, clear accountability, effective service transition and the structured reduction of legacy technology and technical debt.
The role contributes to the continued evolution of the Iberia IT operating model and the future of UniTech. Leading a lean team, it combines leadership with hands-on technical involvement, and requires strong ownership, customer orientation, comfort with ambiguity and the ability to lead through transition while maintaining operational excellence.
Key Responsibilities
Strategy and Transformation
- Define and maintain the Iberia infrastructure strategy, target state, architecture principles and multiyear roadmap, aligned with Group technology strategy and business priorities.
- Lead the modernisation of Iberia infrastructure, cloud and platform services and the structured reduction of legacy technology and technical debt, supported by decision frameworks for cloud adoption, datacentre evolution and infrastructure investment.
- Coordinate infrastructure contributions to major business and technology transformation programmes, ensuring architecture alignment, security and resilience requirements, operational readiness and successful transition into service.
Service Operations
- Act as the Iberia service owner for infrastructure and cloud services, maintaining clear service scope, ownership, performance measures, risks, dependencies and improvement plans.
- Ensure the reliability, availability, capacity, performance and lifecycle management of infrastructure services across Portugal and Spain, in line with 24/7 clinical and diagnostic operations.
- Provide hands-on technical leadership on complex escalations, critical incidents and key design decisions, ensuring recurring issues are addressed through problem management.
- Ensure appropriate backup, business continuity, disaster recovery and operational-resilience capabilities are defined, maintained and regularly validated.
Security, Compliance and Governance
- Lead the implementation of infrastructure security controls, vulnerability remediation and hardening activities, in alignment with Cybersecurity and CISO functions and with NIS-2 requirements.
- Establish and enforce infrastructure governance, standards, documentation and lifecycle controls, ensuring assets, configurations, dependencies and service ownership are accurately recorded in the relevant repositories.
Suppliers, Budget and Stakeholders
- Manage infrastructure suppliers and service providers, including service performance, risks, costs, contractual obligations, service levels, improvement commitments and escalation.
- Own infrastructure budget planning, forecasting, cost optimisation, investment prioritisation and supporting business cases.
- Partner with Group technology teams, Iberia IT leaders and business stakeholders to align priorities, dependencies and delivery plans, and clarify accountability within the Iberia IT operating model.
Team Leadership
- Lead and develop the Infrastructure team, setting clear objectives, accountability and development plans while strengthening documentation, delegation and succession.
Requirements
Qualifications and Competencies:
- At least seven years of relevant experience in enterprise infrastructure, cloud or technology services within a complex, multi-site environment, including demonstrable management or leadership responsibility.
- Hands-on technical expertise in enterprise infrastructure, networks, Azure cloud, Microsoft 365, virtualisation, backup and operational resilience.
- Experience in 24/7 critical operations; knowledge of healthcare/biomedical and regulatory environments (incl. NIS-2) preferred.
- Proficiency in ITIL frameworks and operational best practices.
- Strong cybersecurity awareness and experience working with CISO functions.
- Excellent stakeholder management and ability to work in matrix global environments.
- High resilience, adaptability, problem-solving ability, and a customer-service mindset.
- Strong communication skills (written, verbal, visual).
- Experience managing vendors and commercial contracts.
- Ability to lead teams and drive complex transformation programmes.
- Fluent in Portuguese and English; proficiency in Spanish is advantageous.
Technical Skills Required:
- Strong knowledge of Microsoft Azure and hybrid-cloud environments.
- Strong understanding of Microsoft infrastructure and Microsoft 365 ecosystems.
- Experience with Windows Server, virtualisation, storage, backup and recovery technologies.
- Good understanding of enterprise networking, connectivity, firewalls, Wi-Fi and remote-access services.
- Understanding of identity and access management, privileged-access controls and infrastructure security.
- Experience with infrastructure monitoring, observability, capacity and performance management.
- Knowledge of database platforms, business continuity, disaster recovery and operational resilience.
- Understanding of vulnerability, patch and infrastructure lifecycle management.
- Experience applying ITIL-based incident, problem, change and service-management practices.
- Ability to assess infrastructure architecture, technical risk, operational readiness and investment proposals.
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