Head of Engineering, Workflow and Enterprise Content Management
Westpac Group · Sydney
Sydney or Melbourne
How will I help?
At Westpac, technology plays a critical role in delivering seamless, secure and intelligent experiences for our customers and employees. We're seeking a Head of Engineering, Workflow and Enterprise Content Management to lead the engineering strategy, architecture and technology delivery capabilities.
Reporting to the CIO, Group Business Units, this is a highly visible leadership role responsible for shaping engineering excellence, modernising critical platforms and accelerating the adoption of AI across customer operations. You'll lead and grow a team of engineering leaders and collaborate with stakeholders across the enterprise to shape technology outcomes that support customer servicing, operational efficiency and long-term business strategy.
This is an opportunity to influence enterprise-wide technology decisions, lead significant transformation initiatives and build the next generation of workflow, content management and AI-enabled capabilities.
Key Responsibilities
- Define and execute the technology strategy, roadmap and target-state architecture for Enterprise Workflow and Content Management platforms.
- Lead engineering teams to deliver secure, scalable and resilient technology solutions aligned to business objectives.
- Drive the adoption of world class modern engineering practices, standards, tooling and delivery methodologies.
- Identify and accelerate AI opportunities across workflow management, content management and customer operations processes.
- Partner with senior business and technology leaders to prioritise strategic initiatives and technology investments.
- Balance delivery, risk, quality and cost considerations when making technology and architecture decisions.
- Provide leadership across engineering, architecture and platform teams to ensure alignment to enterprise standards and strategic outcomes.
- Build and develop high-performing engineering leaders and foster a culture of accountability, innovation and continuous improvement.
- Ensure customer operations platforms remain secure, reliable and fit for purpose while supporting future growth and transformation.
- Represent Customer Operations within enterprise technology forums and executive stakeholder discussions.
What's in it for me?
You'll be joining a business committed to technology-led transformation and innovation. You'll have the opportunity to work alongside senior executives, influence enterprise-wide outcomes and play a pivotal role in shaping how AI is leveraged across key banking operations platforms.
As part of the Westpac Group, you'll also enjoy access to flexible working arrangements, employee benefits, development opportunities and a collaborative culture focused on delivering better outcomes for customers.
What do I need?
We're looking for an accomplished technology leader with:
- Experience leading the evolution from hard-wired workflows to agentic ways of working, combining AI-driven reasoning, dynamic process orchestration and human-in-the-loop controls.
- Proven experience building and operating enterprise platforms using a platform–tenant model, balancing centralised engineering standards and guardrails with tenant autonomy, speed and scale
- Extensive senior engineering leadership experience gained within banking, financial services or similarly regulated environments.
- A strong track record leading engineering teams through transformation programs.
- Engineering expertise across architecture, systems design, platform engineering and technology delivery.
- Demonstrated experience implementing AI-enabled solutions and leveraging emerging technologies to improve business outcomes.
- Experience with workflow, case management, content management or enterprise operations platforms.
- Strong commercial acumen with the ability to translate technology decisions into business value.
- Well-developed stakeholder management skills, with the ability to build trusted relationships, influence outcomes and offer constructive challenge to senior executives.
- Experience working through ambiguity and bringing people together to set direction .
- Strong understanding of agile delivery methodologies and modern engineering practices.
- A passion for developing people, building capability and creating high-performing teams.
What is it like to work there?
We're a collaborative team that values innovation, curiosity and continuous improvement. We believe diverse perspectives help us deliver better solutions for our customers and communities. At Westpac, you'll be empowered to rethink how things are done, shape meaningful change and make a real impact at scale.
Start here. Just click on the APPLY button.
We're committed to creating a supportive and inclusive workplace where everyone can bring their whole self to work. We encourage applications from all backgrounds, experiences and perspectives.