Workplace Risk Account Executive - Injury Management

WTW · Melbourne

Provide return to work and injury management services to clients across a broad range of industries as well as provide high quality claims consulting services to a portfolio of clients.

The Role

Provide end to end return to work and injury management services, this includes.
    Provide an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy in consultation with the key client stakeholders.
    Provide day to day management of workers compensation claims including, claim lodgements, certificate management, development of RTW plans, develop, action and monitor claim management strategies
    Facilitate the collaboration between the injured worker, key client stakeholders, insurers, rehab providers, lawyers, and medical providers to ensure swift claims closure whilst minimising expense
    Regular attendance at client meetings, including site visits, with key stakeholders to drive cost efficient outcomes
    Represent clients at formal and informal proceedings as required (e.g., District Court, WorkCover WA)
Provide claims consulting services to a portfolio of clients, this includes.
    Provide advice and advocacy across the fundamental drivers that impact frequency, severity, and duration of workers’ compensation claims
    Provide advice and support through the initial stages of an injury and potential high-risk claims
    Engage in regular and ongoing discussions with the Insurer ensuring initial and ongoing claims management strategies are implemented and appropriate investigations are conducted until claim finalisation
    Participate in claims reviews, case conferences and other strategic claim meetings as required, to drive outcomes
    Provide a help desk service for technical advice
Other Duties Include:
    Collaboration with the workplace risk team and brokers, locally and nationally
    Manage and maintain strategic relationships with Insurers and Service Providers

Provide return to work and injury management services to clients across a broad range of industries as well as provide high quality claims consulting services to a portfolio of clients.

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