IT Operations Engineer
WTW · Buffalo
The Role
- Monitor infrastructure and services and respond to operational alerts and requests.
- Investigate incidents using established runbooks, dashboards, logs, and diagnostic procedures.
- Perform approved remediation such as restarting services, validating configurations, checking capacity, or executing documented recovery procedures.
- Gather relevant diagnostics and escalate complex application, platform, network, database, or security issues to the appropriate domain team.
- Support day-to-day Azure, Windows, Linux, virtual machine, storage, SFTP, certificate, secret, and backup operations.
- Leverage Automation or AI such as Terraform/Ansible/Power Automate etc to automate tasks.
- Fulfill and troubleshoot access requests using Microsoft Entra ID, Azure RBAC, PIM, groups, and related access processes.
- Use existing Terraform modules and approved workflows to perform infrastructure changes.
- Write and maintain scripts that automate repetitive operational tasks and reduce manual effort.
- Support monitoring, patching, vulnerability remediation, backup/restore validation, and operational compliance activities.
- Maintain accurate tickets, runbooks, troubleshooting procedures, and operational documentation.
- Collaborate with DevOps and other domain teams to resolve issues and improve operational processes.
- Identify recurring operational work that can be simplified, standardized, or automated.