Vdi-Xendesktop Vdi
Zensar · Geneva
The Senior Desk Side Support Engineer will be responsible for delivering onsite IT support services across the workplace environment, including end-user devices, collaboration tools, meeting room technologies, and enterprise applications. The role requires proactive incident resolution, service request fulfilment, VIP support, and close collaboration with global support teams, infrastructure teams, and third-party vendors.
The ideal candidate will possess extensive experience within enterprise environments, demonstrate excellent troubleshooting capabilities, and maintain a customer-centric approach while ensuring compliance with IT Service Management (ITIL) processes and security standards.
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Zensar is seeking an experienced Senior Desk Side Support Engineer with 9 to 15 years of IT support experience to provide high-quality end-user computing and workplace technology support in Geneva. The role requires strong technical expertise, excellent customer service skills, and the ability to communicate effectively in both English and French. The successful candidate will serve as a key onsite IT representative, ensuring seamless technology operations for business users and senior stakeholders.