Assistant General Manager
WSH Group · Milborne Port · £44,000 (stated in the posting)
Company Description
WSH Restaurants is a unique collection of stunning restaurants, bars, and one hotel across various locations in the UK, each with its own character and identity, offering exceptional hospitality through outstanding food and warm, skilful service.
We set incredibly high standards because we care passionately about our food, our people, and our guests. Our vision is to create individual, world‑class dining destinations, united by unwavering quality, refined simplicity, and a relaxed yet polished ambience.
Our commitment to being a destination employer is reflected in our investment in career development, training, and mentorship fostering a culture of pride, accountability, and long‑term success.
- Find out more about The Clockspire and our wider group by visiting our website:
- https://www.theclockspire.com/
Job Description
Contract: Full-time
Hours Per Week: 45
Salary: £44,000pa (inclusive of Tronc)
As the Assistant General Manager (AGM) at Clockspire Restaurant, you will be a senior leader within the business, working alongside the General Manager to oversee all aspects of restaurant operations. You will be responsible for driving exceptional guest experiences, developing high-performing teams, delivering strong financial results, ensuring compliance, and maintaining the highest operational standards
Key Responsibilities
- Oversee the daily operations of the restaurant, ensuring smooth and efficient service delivery.
- Support the General Manager in implementing operational strategies and business objectives.
- Take full responsibility for the operation during assigned shifts and in the absence of the General Manager.
- Ensure all company standards, procedures, and service expectations are consistently maintained.
- Drive operational excellence through continuous improvement and attention to detail.
- Lead, motivate, and inspire all front and back of house teams.
- Support recruitment, onboarding, induction, and retention of team members.
- Conduct regular performance reviews and development conversations.
- Coach managers and supervisors to strengthen leadership capability across the business.
- Address performance concerns promptly and fairly in accordance with company policies.
- Support succession planning and identify future leaders within the team.
- Promote employee engagement and maintain a positive workplace culture.
- Champion exceptional hospitality and guest satisfaction at all times.
- Build meaningful relationships with regular guests and key stakeholders.
- Handle complex guest complaints and service recovery situations professionally.
- Ensure every guest receives a consistent and memorable dining experience.
- Monitor guest feedback and implement improvement plans where necessary.
- Uphold the Clockspire brand standards across all aspects of the guest journey
Qualifications
- Proven experience in high end restaurants
Additional Information
WSH Restaurants has built a family-feel culture where we offer development and progression for all. In addition to that, we also offer a range of benefits including:
- Complimentary meals during shifts
- Diverse apprenticeship opportunities
- Life Assurance
- Opportunity to develop and further your career within a fast growing an exciting company
- Employee discounts at several retailers (via Perkbox app) & fitness providers
- Access to our Employee Assistance Programme
- Cycle to Work Scheme