BM Caterers - Operations Manager
WSH Group · London
Company Description
We’re looking for an experienced Operations Manager to oversee a portfolio of sites and help deliver the food, service and culture BM Caterers is known for.
This is an exciting opportunity for a strong hospitality leader who enjoys working across multiple locations, developing high-performing teams and building trusted client relationships. You’ll bring together great people, strong commercial performance and consistently high operational standards.
Job Description
What you’ll be doing
- Leading and supporting the operational performance of a portfolio of sites
- Coaching, developing and supporting General Managers and their teams
- Building strong, trusted relationships with clients and key stakeholders
- Driving consistently high standards of food, service and customer experience
- Monitoring budgets, cost controls and overall financial performance
- Identifying opportunities to improve performance, innovation and ways of working
- Supporting mobilisation and operational projects where required
- Ensuring compliance, health & safety and company standards are maintained
- Bringing BM culture and energy to life across your sites
Qualifications
What we’re looking for
- Proven experience in a senior operational role within hospitality or contract catering
- Experience overseeing multiple sites or complex operations
- A confident, engaging and supportive leadership style
- Strong commercial and financial awareness
- Excellent client and stakeholder relationship skills
- A passion for food, service and developing great teams
- Strong organisational and problem-solving skills
- A hands-on, solutions-focused approach
- The ability to work across multiple locations and balance changing priorities
Additional Information
Why join BM Caterers?
- An annual day off for your birthday
- Monthly masterclasses with Michelin-starred chefs
- Fully funded development courses from Levels 2 to 7
- Apprenticeship and career development opportunities
- Freedom Friday - a paid day off to volunteer at a charity of your choice
- Free lunch on shift
- Discounts and cashback at a wide range of retail and leisure outlets
- Cycle-to-work scheme
- 24/7 access to the Mental Health Charter App
- Enhanced parental leave
- Paid leave for fertility treatment
- Grandparent leave
- Extra paid day off for your wedding or commitment day
- Pension and life assurance
Ready to join us?
Join us and find your happy career in a happy place.
At BM Caterers, we’re proud to be an inclusive employer. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone feels valued, supported and able to thrive. Even if you don’t meet every requirement, we’d still love to hear from you.