Application Support Specialist
Trimble
Drive Innovation in Construction Tech: Application Support Specialist (MEP Focus)
Ready to make a tangible impact on global construction while working with cutting-edge technology? Trimble is looking for a passionate problem-solver to connect with customers, resolve complex software challenges, and help shape the future of MEP Estimating software!
About Us:
Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.
What Makes This Role Great:
In this role, you will be at the core of driving customer success across our flagship MEP Estimating products, directly empowering mechanical and electrical professionals to optimize their workflows through advanced technical support and AI-powered tools.
Key Exciting Responsibilities:
• Serve as a primary support liaison to assist customers with software setup, configuration, implementation, and overall usage across AutoBid, Accubid, and Estimation Desktop.
• Troubleshoot and resolve complex technical issues dynamically via telephone, email, live chat, and web-based support channels.
• Translate complex technical concepts clearly to empower diverse end users ranging from advanced IT specialists to core software users.
• Partner collaboratively across support, development, and product teams to continuously improve application quality and customer experience.
Essential Skills & Experience:
• Proven critical thinking and troubleshooting skills with standard computer systems and logic-driven issue resolution.
• Strong written and verbal communication abilities with a customer-oriented approach.
• Ability to work autonomously and thrive in fast-paced or time-critical environments.
• Adept at navigating and utilizing AI-powered support tools such as chatbots and virtual assistants.
Bonus Points For:
• Construction industry experience specific to Electrical and Mechanical trades.
• 1-3 years of experience in technical customer support or call center environments.
• Hands-on familiarity with Accubid software products.
Logistics:
Location: Knoxville, TN; Westminster, CO; Lake Oswego, OR; other Trimble offices may be considered
On-site (4 days in office / 1 day remote), M-F Business Hours
Travel Requirement: 0%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact.
We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Application Support Specialist, Technical Support Engineer, MEP Software, Accubid,
AutoBid, Estimation Desktop, Construction Technology, Customer Support, IT Support, Software Troubleshooting