Store Manager - Ivory Coast
Glovo
Job Ref ID: JR0086258
THE JOURNEY
Own daily store operations: Oversee all store activities, including goods receiving, put-away, replenishment, picking, packing, dispatch, returns, and waste management. Ensure every process follows Glovo's standards and that the store is ready to serve customers throughout its operating hours.
Lead and develop your team: Manage the store team, organize shifts and allocate responsibilities according to business needs. Set clear expectations, coach team members, monitor performance, and build a culture of accountability, collaboration, and continuous improvement.
Drive inventory accuracy and product availability: Own daily inventory routines, including cycle counts, stock reconciliation, expiry-date checks, and investigation of discrepancies. Ensure products are correctly stored, available in the system, and removed from sale when unavailable, damaged, or expired.
Deliver an outstanding customer experience: Ensure orders are prepared accurately and on time, minimize missing or incorrect items, and identify the root causes of customer complaints. Take corrective action to improve order quality, product availability, and overall service reliability.
Optimize productivity and cost: Monitor store performance, including order preparation time, picking productivity, labour efficiency, waste, and stock losses. Use data to identify opportunities, adjust staffing and workflows, and ensure the store meets its operational and financial targets.
Maintain high standards of safety and compliance: Ensure the store is clean, organized, and safe for employees and couriers. Maintain appropriate food handling, cold-chain, hygiene, and storage standards, while ensuring compliance with local regulations and internal procedures.
Collaborate and drive continuous improvement: Work closely with central operations, supply, category management, demand planning, and other relevant teams to resolve operational issues, improve product availability, and implement new initiatives. Identify recurring problems, propose practical solutions, and ensure new processes are consistently adopted on the floor.