Manager, Sales + Catering Implementation, Asia Pacific

Marriott International · Singapore

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JOB SUMMARY

Supports the implementation and delivery of Marriott’s Sales & Catering Solutions to Marriott properties and above-property locations within APEC & Greater China. Works closely with Sales, Events, Banquet Operations, Revenue, IT, Finance, and HR property teams to ensure that the applicable Sales & Catering solution (e.g., CI/TY, SFAWeb/GPO, OneSource) is successfully implemented. Provides post-go-live support to APEC & Greater China properties to ensure business and functionality processes are adopted to maximize application usage in order to achieve the key goals of optimizing revenue and profit across the total hotel, building customer loyalty by enhancing response, and improving associate effectiveness.

CANDIDATE PROFILE 

Education and Experience 

Required

• 4-year degree from an accredited university in Business Administration, Marketing, or related major and 2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance;

  OR

• 4+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
• Languages: Japanese and Mandarin preferred; English required.

Preferred

• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
• Ability to troubleshoot, analyze, and communicate issue details clearly in real time.
• Strong project management and organizational skills with a service mindset.
• Strong understanding and capabilities utilizing Microsoft Office suite.
• Strong knowledge of Marriott Sales & Catering systems.
• Analytical and audit skills.
• Strong track record in collaborative planning and decision-making with a variety of stakeholders and organizations.

CORE WORK ACTIVITIES 

Sales and Catering Implementation 

• Coordinates the pre-planning, training and delivery activities for the specific S&C solution (including all associated business process and reporting needs).
• Influences and mentors associates and leaders in the training and implementation process.
• Manages the on-site / remote implementation of supported systems and business process. 
• Ensures all pre-cutover activities are complete and all user provisioning and IT/network activities are in place prior to go-live.
• Supports post-cutover stabilization, collects feedback on continuous improvement, and communicates feedback to the S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C solutions in conjunction with other disciplines (e.g. PMS, IT, Reservations, etc.).
• Creates a strategic plan for business unit leaders to ensure successful use of sales and group technology.
• Identifies training gaps, provides feedback on existing training materials and curricula, and partners with Learning + Development to produce effective training materials.
• Manages compliance to training requirements and communicates results to property, continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-market implementation support of sales and group technology.
• Transitions property to the post-implementation support model once deployment is complete.

Provide Continent, Market, Property, and Location Support

• Provides detailed consultative collaboration to property, market, and continent leadership to improve system use, increase associate productivity, and influence compliance with standard processes.
• Develops and fosters relationships with continent, market, property, franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported systems through system set-up, training, data conversion, validation, business processes and live support.
• Provides detailed, timely written recommendations, current status updates, and next steps through effective trip reports, implementation documents, and site visit recaps, schedule permitting.

Training and Content Development

• Delivers training for CI/TY, SFAWeb/GPO, OneSource and related technology, augmented, as needed, by live/in-person and/or virtual training support.
• Provides feedback on training materials and partners with Learning + Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluations and leader feedback.
• Understands system configuration and business process changes that impact training.
• Ensures training is consistent across all delivery methods and among the supported disciplines.

Supporting Operations

• Serves as an internal subject matter expert and resource for co-workers, application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are impacted by systems.
• Understands the systems and technology used by Marriott International and their impact on sales, revenue management, event management, and hotel operations.

Managing Standard End-to-End Processes

• Promotes the organization’s awareness, understanding, and use of enterprise standard end-to-end processes. 
• Supports change management, communications and training as needed to drive process and tool adoption, implementation and compliance.

Manage Internal and Administrative Processes

• Manages business travel and expenses according to the Marriott Travel & Expense policy and department guidelines.
• Provides timely trip reports, written recaps, follow-up, expense reports, and other assignments.
• Works effectively across continents, cultures, languages, and diverse business customs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

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