Manager, Partnerships & Network Development (West Coast)
Thriveworks · United States
Manager, Partnerships & Network Development (West Coast)
About Thriveworks
Thriveworks is a leading mental health care company dedicated to making high-quality counseling and psychiatric services accessible and affordable for individuals, couples, and families nationwide. With a national network of licensed clinicians and a technology-driven approach, Thriveworks is transforming mental health care delivery to better meet the evolving needs of today’s clients.
About the Job
Thriveworks is looking for a Partnerships Manager to lead our West Coast Care Partnerships team and expand access to behavioral healthcare. You will manage and coach the Care Partnerships Associates who build and strengthen relationships with healthcare organizations and referral partners across the region, and you will own the territory strategy and measurable referral growth that results.
This is a player-coach role for a proactive, data-driven leader who can set direction, develop people, and personally support strategic accounts from initial outreach through long-term partnership growth.
Key Responsibilities
- Lead and develop the team: Hire, onboard, coach, and manage Care Partnerships Associates. Run regular 1:1s, pipeline and account reviews, and outreach coaching; set clear goals and hold the team accountable for activity and outcomes.
- Own regional referral growth: Accountable for the West Coast territory plan and targets for new client visits, referral growth, and new and expanded partnerships. Assign and rebalance portfolios so the highest-potential accounts get the right coverage.
- Set territory strategy: Guide associates in researching markets and prioritizing health systems, physician groups, primary care, OB/GYN, specialty practices and other referral sources by referral potential, performance, and strategic value.
- Drive outreach and reactivation: Ensure consistent, effective outbound outreach by phone, email, virtual meetings, and in-person engagement, and lead plans to re-engage declining or inactive partners and expand across providers, offices, departments, and locations.
- Support strategic accounts: Build and maintain relationships with stakeholders at health systems and practices, join associates on high-value pursuits, and serve as the escalation point for partner issues.
- Improve the referral experience: Coach the team to help partners navigate the referral process, remove barriers to patient access, and adopt tools such as the Patient Referral Dashboard. Surface recurring partner needs and work with leadership and internal teams on fixes.
- Manage performance with data: Use Salesforce, Looker, dashboards, and referral data to evaluate individual and team performance, forecast results, and identify opportunities. Enforce CRM accuracy and follow-through on partner commitments.
- Collaborate across Thriveworks: Partner with Account Operations, Sales Operations, Marketing, Product, Clinical Operations, Data & Analytics, Billing, and other teams to address partner needs and support growth; help associates connect partners with the right internal resources.
- Contribute to Care Partnerships leadership: Share West Coast insights, help refine playbooks and best practices, and contribute to overall Care Partnerships goals alongside other regional leaders.
Requirements
- 5+ years of experience in network development, business development, healthcare outreach, sales, account management, provider relations, or a related field, with a record of driving referral or revenue growth.
- 2+ years of experience managing or formally coaching team members (people management experience preferred).
- Strong communication, relationship-building, and problem-solving skills, including with physicians, practice managers, and health system leaders.
- Confidence with outbound outreach and developing new relationships, and the ability to coach others to do the same.
- Comfort using data and performance metrics to set priorities and make decisions.
- CRM experience; Salesforce strongly preferred.
- Strong ownership, organization, and follow-through.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Bachelor's degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
- Familiarity with West Coast healthcare markets is a plus. Occasional travel for partner meetings and team events.
Benefits
- An amazing team culture
- Healthcare, Dental, Vision, and life insurance benefits
- 401K with 3% employer match
- Paid time off and paid holidays
- Additional coverage options are available, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance
- Professional development & advancement opportunities
Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you fit the bill and belong on our team, apply today!
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
- Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
- Our recruiters and other team members may also contact you via text or phone to schedule an interview.
- A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.
- Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).
- We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employment visa sponsorship, either now or in the future.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.