Credit Associate
Deckers · London
At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.
The Role:
As a Credit Associate, you will provide accurate and timely support across all aspects of the credit and collections function.
This varied role offers exposure to credit risk management, customer account administration and master data processes, while supporting the wider Credit team in maintaining strong controls, data accuracy and operational efficiency.
You'll work closely with Credit Analysts and internal stakeholders across EMEA to support customer account setup, credit reviews and ongoing account maintenance.
Your Impact:
- Support the credit review process by obtaining credit reports, maintaining customer financial information and implementing approved credit limits.
- Help ensure customer account and master data records are accurate, up to date and compliant with internal procedures.
- Support the onboarding of new customer accounts and process account maintenance requests efficiently and accurately.
- Build effective relationships with colleagues across Sales, Customer Services and Finance to deliver excellent service to internal and external stakeholders.
- Contribute to process improvements and support the smooth running of the credit and collections function.
We celebrate diversity of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.
Who You Are:
- Highly organised with strong attention to detail and the ability to manage multiple priorities.
- A collaborative team player who builds positive working relationships with a wide range of stakeholders.
- Proactive, adaptable and comfortable working in a fast-paced environment.
- A confident communicator with strong verbal and written communication skills.
- Eager to learn, develop and build a career within credit management and finance operations.
We Would Love to Hear from People With:
- Experience supporting administrative, finance, credit, customer service or account management processes.
- An understanding of basic financial concepts, such as invoices, statements and customer accounts.
- Experience maintaining accurate records and working with data across multiple systems.
- A customer-focused approach with the ability to deliver a high standard of service to both internal and external stakeholders.
- GCSEs (or equivalent) in English and Mathematics; a CICM qualification or interest in pursuing a career in credit management would be advantageous.
- Fluency in English, with additional European language skills being beneficial.
What We Will Give You:
- Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
- 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
- Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
- Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
- Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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