Experience Design, Vice President
JPMorgan Chase · New York City
As an Experience Design, Vice President within Chase, you will lead early-stage and zero-to-one initiatives, working from a blank canvas to translate complex customer and business challenges into elegant solutions. Many of the opportunities you'll lead will be early-stage or zero-to-one initiatives, requiring comfort working from a blank canvas and translating complex customer and business challenges into elegant solutions. You'll be expected to think beyond current-state experiences, leveraging customer insights, research, data, and emerging technologies to envision future-state solutions that strengthen customer engagement and help Chase stand apart in the market.
At the same time, you'll remain hands-on throughout the design process, leading discovery, shaping concepts, creating prototypes, refining experiences with Technology and Product partners, and helping guide solutions into production.
Job Responsibilities
- Collaborate with cross-functional partners, including Product, Research, Content, and Technology, to define product strategy aligned to customer needs, business goals, and long-term opportunities.
- Lead and facilitate stakeholder discussions to build alignment, drive decision-making, and move initiatives forward in fast-paced and evolving environments.
- Lead discovery efforts to uncover customer needs, identify opportunity areas, and translate findings into actionable solutions and strategic recommendations.
- Get hands-on designing end-to-end experiences, leveraging research, customer insights, data, and design thinking best practices to inform your work.
- Participate in research activities, including user interviews, surveys, focus groups, usability studies, and other customer-learning initiatives.
- Lead design activities and creation of UX artifacts for web, mobile, and omnichannel experiences, including journey maps, conceptual models, user flows, wireframes, and high-fidelity prototypes, in close partnership with content designers and UX researchers.
- Partner closely with Product and Technology teams throughout the delivery process to refine solutions, evaluate feasibility, and help ensure successful implementation into production.
- Explore and apply emerging tools, including AI-powered solutions such as Claude and other design-enablement technologies, to support ideation, concept development, prototyping, and workflow efficiency.
- Develop and sustain effective cooperative working relationships with peers, managers, and stakeholders across the organization.
- Create compelling presentations and executive-ready narratives that communicate progress, key insights, customer needs, design recommendations, and strategic direction for leadership reviews and stakeholder decision-making, often within tight timelines and fast-moving project cycles.
Required Qualifications, Capabilities and Skills
- Bachelor's Degree (or higher).
- 8+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile applications.
- Experience leading complex initiatives and influencing cross-functional stakeholders in fast-paced environments.
- Track record of driving work from early-stage discovery and concept development through delivery and production readiness.
- Advanced to expert skill level designing and prototyping in Figma.
- Strong visual design skills and experience in service design.
- Deep knowledge of user-centered and human-centered design approaches.
- Experience working with cross-functional teams through discovery, ideation, prototyping, testing, enablement, and delivery using Design Thinking and Agile best practices.
- Strong storytelling, communication, and stakeholder-management skills.
- Experience creating presentations in PowerPoint and Figma.
- Proven ability to develop creative, differentiated solutions that solve customer problems and support business goals.
Preferred Qualifications, Capabilities and Skills
- Understanding of Accessibility Guidelines and Inclusive Design practices.
- Experience designing for large-scale, omni-channel products and services.
- Experience working on zero-to-one initiatives, innovation programs, or emerging product experiences.
- Proficiency using Claude and other AI-powered tools to support research synthesis, ideation, concept development, prototyping, and design workflows.
- Demonstrated curiosity and passion for emerging AI capabilities and their application within digital product and experience design.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Lead user experience design, promoting innovative, user focused solutions and elevating product experiences across the organization.