Exam Management Control Manager - Vice President

JPMorgan Chase · London

Be the person teams rely on when regulators and auditors need clear, accurate answers fast. You will lead high-visibility reviews across client onboarding and documentation services, bringing structure to complex, time-sensitive requests. You will coordinate partners, validate information, and translate details into crisp written responses. This role is ideal if you enjoy accountability, strong stakeholder engagement, and disciplined execution.

As an Exam Management Control Manager in Client Onboarding and Documentation Exam Management, you lead regulatory, audit, and compliance testing engagements and help ensure our onboarding and documentation processes stand up to scrutiny. You partner with compliance, legal, audit, controls, and operations teams to coordinate requests, gather and validate information, and deliver clear, consistent written responses. You identify themes across engagements and support remediation efforts that strengthen controls and execution.

Job responsibilities

Manage a portfolio of regulatory examinations, audits, and compliance monitoring and testing engagements
Coordinate engagement planning, fieldwork, and post-engagement follow-up activities
Review incoming requests and drive timely, accurate, well-supported responses
Prepare, quality-check, and present materials requested by regulators, auditors, and other reviewers
Draft clear written responses using validated inputs and subject matter expertise
Partner with compliance, legal, audit, controls, and operations teams to gather and verify information
Track request intake, status, risks, and issues, escalating as appropriate
Deliver management reporting and engagement updates to stakeholders
Maintain awareness of key data sources, platforms, and end-to-end data flows used to support responses
Identify trends across engagements and support remediation planning and execution
Apply established protocols and documentation standards to strengthen engagement discipline

Required qualifications, capabilities, and skills

Bachelor’s degree or equivalent practical experience
Experience supporting regulatory reviews, audits, or compliance testing in financial services
Knowledge of Know Your Customer and Anti-Money Laundering requirements and related controls
Ability to manage multiple workstreams, reprioritize quickly, and deliver under tight deadlines
Strong written communication skills, including drafting clear, evidence-based responses
Strong stakeholder management skills across functions and seniority levels
Demonstrated ability to identify issues, assess impact, and escalate appropriately
Advanced Microsoft Excel skills for reviewing and validating management information
Proficiency with Microsoft Office tools, including Outlook, Word, and PowerPoint
Comfort working with data sources and databases, including checking data for completeness and accuracy

Preferred qualifications, capabilities, and skills

Experience communicating directly with external regulators
Experience leading exam management or engagement coordination for regulatory and audit reviews
Background in internal audit, external audit, consulting, or public accounting
Experience building repeatable management reporting and engagement tracking routines
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives
Familiarity with onboarding operations, documentation services, or similar control environments
Strong presentation skills, including executive-ready summaries and status updates

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Lead regulatory and audit engagements for client onboarding and document services, driving strong controls and responses.

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