Product Specialist

Fortive · Kuala Lumpur

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The Product Specialist is responsible for leading and managing all sales and clinical activities across Malaysia and Singapore, ensuring flawless execution of customer support, clinical education, and commercial growth strategies.

The role serves as the primary clinical expert for both countries, supporting healthcare professionals, channel partners, and customers to maximize product utilization and clinical outcomes. In addition, the position is accountable for driving business growth in Malaysia through market development initiatives, expansion of the ABM Capital business, improvement of WD performance, and acceleration of Tango product adoption.

The successful candidate will work closely with channel partners, healthcare institutions, key opinion leaders (KOLs), and internal cross-functional teams to achieve sales targets, strengthen customer relationships, and support sustainable business growth.

Key Responsibilities

Sales & Business Development (Malaysia Focus)

• Drive achievement of annual sales targets and business objectives within Malaysia.
• Develop and execute territory growth strategies to expand market share and strengthen market presence.
• Lead initiatives to grow the ABM Capital business through targeted customer acquisition and market penetration activities.
• Improve WD performance and utilization by identifying opportunities within existing and new customer accounts.
• Accelerate Tango business growth through focused commercial programs, customer education, and market development initiatives.
• Identify and pursue new business opportunities, strategic accounts, and emerging market segments.
• Develop and execute account plans to maximize revenue growth and customer retention.
• Support distributor/partners in product positioning, differentiation, and sales effectiveness.
• Identify cross-selling and upselling opportunities across the product portfolio.
• Maintain comprehensive knowledge of market trends, competitor activities, customer requirements, and industry developments.
• Build strong relationships with channel partners to ensure alignment with business objectives and execution excellence.
• Contribute to territory forecasting, budgeting, and strategic planning activities.

Clinical Management (Malaysia & Singapore)

• Manage all clinical aspects of the business to ensure high-quality customer support and clinical excellence across Malaysia and Singapore.
• Deliver clinical training, product education, and in-service programs for healthcare professionals, channel partners, and customers.
• Support product evaluations, clinical validations, and implementation activities in customer accounts.
• Identify customer clinical needs and provide appropriate solutions to optimize patient care and product utilization.
• Build and maintain strong relationships with key clinicians, decision-makers, and healthcare stakeholders.
• Develop and support KOL engagement strategies and advisory board activities.
• Coordinate and participate in medical conferences, workshops, exhibitions, and educational events.
• Provide clinical expertise during product launches, customer presentations, and sales activities.
• Ensure compliance with all applicable company policies, quality standards, regulatory requirements, and local healthcare regulations.
• Resolve customer issues and complaints promptly and professionally while maintaining customer confidence and satisfaction.
• Collaborate with Regulatory Affairs, Quality Assurance, Compliance, Customer Service, and Supply Chain teams to ensure seamless customer support.

Reporting & Administration

• Prepare and submit timely reports ( Weekly Activity Report/ Itinerary)  
• Conduct Monthly meeting with Distributor / ASP  to discuss sales performance, customer feedback, market intelligence, and competitor activities.
• Monitor territory performance and provide recommendations to improve business outcomes.
• Communicate business opportunities, risks, and market developments to management.
• Ensure compliance with all documentation, reporting, and quality management requirements.

Qualifications & Experience

• Bachelor’s Degree in Nursing, Biomedical Science, Life Sciences, Medical Technology, Healthcare, Business, or a related field.
• Minimum 2 years of experience in medical device sales, clinical applications, or healthcare commercial roles.
• Strong understanding of hospital workflows, clinical practices, and healthcare procurement processes.
• Experience working with distributors and channel partner business models.
• Proven track record in sales growth, business development, and account management.
• Experience in dialysis, renal care, critical care, or medical device markets is an advantage.
• Ability to travel regularly within Malaysia and Singapore. 

Key Competencies

• Clinical expertise and product application knowledge
• Strategic sales and business development
• Market development and territory management
• Customer relationship management
• KOL engagement and stakeholder management
• Presentation and training skills
• Negotiation and influencing skills
• Analytical and problem-solving abilities
• Cross-functional collaboration
• Results-oriented with strong commercial acumen

 Success Measures

• Achievement of Malaysia sales targets and business growth objectives.
• Growth of ABM Capital business.
• Improvement in WD performance and utilization.
• Growth of Tango product sales and market penetration.
• High customer satisfaction and retention levels.
• Effective clinical support coverage across Malaysia and Singapore.
• Successful development of KOL and strategic customer relationships.
• Compliance with quality, regulatory, and company standards

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

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