Field Service Engineer III (SDB/SEM) Madison, WI - REMOTE

Thermo Fisher Scientific · Madison

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Territory: The ideal candidate will reside within the assigned territory (WI), with a strong preference for candidates based in Madison, WI within one hour of a major airport. This role requires up to 75% travel.

How will you make an impact?

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Day to day activities include:

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide diagnosis and repair support for customers and other field personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training to customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide guidance for various reports including identifying and isolating outstanding problems with the system
Act as a subject expert and resource for training

How will you get here?

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

Bachelor's degree and 5+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.

Knowledge, Skills, Abilities

Ability to deal effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
Consistent record of fixing sophisticated systems and subsystems down to the component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Must have ability to acquire a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.

As the world leader in serving science, we empower our colleagues to advance innovative technologies, develop meaningful solutions and build rewarding careers. With revenues of more than $40 billion, we give our professionals with resources and opportunities to make significant contributions to the world. Join us and contribute to our singular Mission — to enable our customers to make the world healthier, cleaner and safer.

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